PARISHKARAM CALL CENTRE

1
PARISHKARAM CALL CENTRE
Welcome
Dial - 1100

Rashtravaani
Dial - 1250266

• An E Governance Initiative
• ITC Dept
• Government of Andhra Pradesh

2
Introduction - 1100

• Began operations with Agriculture Advisory, now
  extending for other departments for complaint
  booking

3
Citizen dials 1100 to get following services
How does it work?
1
2
3
Grievances
Grievances on Kotivaralu
Emergency
Call goes to operator
Call goes to operator
Call goes to operator
The operator takes info and immediately contacts
the respective department for immediate action
The Operator books the complaint and forwards it
to the concerned department through web/ mobile
and e-mail. The caller is given a docket number
for his complaint.
4
One Crore Benefit Scheme
Kotivaralu

• Parishkaram open for complaints from
  beneficiaries of the scheme
• HoDs to take action on complaints expeditiously

5
Action on Complaints
Complaints are to be redressed in stipulated time
as suggested in Citizens Charter for each
department
If not redressed in stipulated time, dial 1100
(to be printed on the receipts of the departments)
6
Follow-up
A citizen can get the status of his complaint by
dialing 1100 and referring his docket number.
7
Rashtravaani

• Dial 1250266
• For
• Bill Enquiry and Departmental Information

8
Bill Enquiry

• Enter Your ID to get online information on your
  bills
• Water Bills (Consumer Number)
• Property Tax (PTIN Number)
• BSNL Telephones Bills (Telephone Number)

9
Departmental Information

• Pre-recorded FAQs on various State departments
  such as Agriculture, Animal Husbandry, Fisheries,
  Forests, Factories and AP Transco

10
Thank You
Brought to You by
In Association With