Modeling Knowledge Utilization

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Modeling Knowledge Utilization
What happens to DBTAC TA? Glenn T. Fujiura,
Robin Jones, Janet Groll, Sarah Franz Great
Lakes DBTAC Department of Disability Human
Development College of Applied Health
Sciences University of Illinois at Chicago
This research is funded by a National Institute
on Disability and Rehabilitation Research (NIDRR)
grant H133A060097. The material does not
necessarily reflect the opinions or views of
NIDRR.
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Background

• Why and how is DBTAC information used?

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feedback
Environment
Transfer Strategy
Adoption Use
Potential Adopters
Outcomes
Innovation Attributes
Assessment research
Efficacy research
Process research
OMRU Model adopted from Logan Graham (1998)
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What is the Character of use?
Adoption Use
What is the Purpose of use?
What is the Context of use?
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Research Questions

• RQ 1 Why and how is DBTAC technical assistance
  used?
• RQ 2 Are there distinct market segments for
  users of DBTAC technical assistance?
• RQ 3. Are there distinct clusters of outcomes for
  DBTAC TA?

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1. Interview GL DBTAC Customers
2. Content Analysis
3. Dichotomized (yes/no) responses
4. Latent Class Modeling
in progress
Validate via Replication Sample
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1. The Interview

• The Four Simple Questions
• Was the TA useful?
• Why?
• How was the information used?
• Any changes occur because of the information?

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1. The Interview
Other
TA events 2001 to 2004
Professional Services
Disability Orgs
repeat users
Public Orgs
326 interviews
PWD
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2. Coding
I got both the information and a backup letter
from the DBTAC. It gave me credibility and
ammunition that I used to take on the city.
They voided a ticket they gave me because my
trash cans were visible. I couldnt move them
easily due to their large size and my disability.
I kept them along side my garage but they didnt
like them there. After calling the center, I
was able to talk to a council member and gave her
my side of the story, based on the information
that you gave me. She brought it up at a council
meeting and my ticket was voided. They asked me
if I could keep my cans behind a bush, which I
had offered to do originally. This ended up
being fine. I do wish that there were a state
level person to complain to.

• seeking an accommodation
• information passed on
• changing policy or procedure

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2. Coding
37 Open Phase Codes
15 Reduced Codes

• supplementation
• advocacy
• clarification
• credibility
• customer service
• trustworthiness
• decision making
• information flow through

• design change
• court action
• policy or procedure change
• needed specific details
• seeking a specific accommodation
• starting point
• verification

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3. Analysis Latent Class Cluster Analysis
segment

• item
• item
• item
• item
• item
• item
• item

market
segment
segment
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Model Fit

• L2 51.1
• df 96
• p .608

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Market Segmentation

• Those seeking an accommodation or services uses
  DBTAC for additional information
• . . . using the DBTAC for clarification, design
  purposes
• . . . accessing DBTAC technical assistance to
  provide TA to others
• . . . using the DBTAC because of its perceived
  trustworthiness customer friendliness

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Outcomes?
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Clusters and Outcomes
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Concluding Thoughts

• Look beyond labels to identify needs and uses of
  information
• Translation of information into outcomes is often
  direct
• Need to study the black box the processes of
  translating information into outcomes