Unified Messaging

1
Unified Messaging

• Mike Lambert
• The Open Group

2
Background

• Unified Messaging hasn't lived up to expectations
• Companies happy with current email Blackberry
  and PDAs
• Growth has been slow
• Computer Associates, October 2002

3
What is a Business Scenario?

• A Business Scenario describes
• a business process, application or set of
  applications that can be enabled by a solution
• the business and technology environment
• the people and computing components (the
  actors) who execute it
• the desired outcome of proper execution.
• A good Business Scenario
• is representative of a significant market
• enables the supply side to understand the value
  to the buy side of a developed solution

4
Developing a Business Scenario
Workshop
Refine
Discussion Draft
5
What is Unified Messaging?

• Unified messaging provides
• a single point of access to all message types
  (e.g. voice, fax, eMail, video)
• from virtually any communications device (e.g.
  telephone, personal computer, PDA)
• from any place at any time
• according to business policy and individual
  preference
• The Intelligent Assistant

6
What is Unified Communications?

• A uniform and unified environment for all forms
  of communication, including
• Uniformly managing incoming or outgoing calls of
  any medium from any type of device
• Uniformly sending and receiving messages or data
  of any medium from any type of device
• Converting information from one form to another
  as appropriate
• Selecting times/devices according to enterprise
  and user policies
• Uniformly managing dynamic user addresses of any
  type and transparently providing address
  translations as appropriate (such as between IP
  addresses and telephone number)
• Maintaining user presence information

7
Unified Messaging orUnified Communications ?
Unified Messaging
Unified Communications
Mobile Computing
Some requirements for messaging
Most requirements for mobile computing
8
Specific Business Processes Considered

• 1 Executive Mobility
• 2 Factory Workers
• 3 Executive Security
• 4 Teleworking
• 5 Customer Relationship Management
• 6 Communications

9
Business Oriented Pain Points

• Delays
• in decision making
• in collaborations
• Reduced personal productivity
• Need to check multiple devices
• Difficult to authenticate
• Difficult to locate people

• Too many different devices ? high costs
• Management costs
• Support costs
• Procurement costs
• Too many wireless carriers
• Adds costs
• Reduces volume discounts

10
Next Steps

• Take feedback from the Austin meeting
• Draft full scenario description for review by the
  Messaging Forum
• Identify the role of The Messaging Forum in
  addressing the business needs identified