Ruair ONeill

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Ruairí ONeill Managing Director
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Taking Care of Your Business

• Background to the company
• Research
• Vision
• Brand
• The plan - Efficiency, reliability,
  professionalism.
• Our services
• The impact of poor quality on our brand

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...the need for a quality system

• Importance of procedures to our company
• What we had in place
• CSMS Helpdesk
• Experienced qualified technicians
• Management structure
• What were we missing?
• Formalised systems and procedures
• Excellence Ireland

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The Revised Q Mark Standard

• Ease of understanding leads to Staff Involvement
• Q-Mark integrates itself into organisation
• Makes the organisations quality system more
  efficient and effective
• Provides recognition for improvement efforts
• Helps create a culture of quality
• Tools, Company Commitment, Recognition

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The Improved Q Mark

• Jargon free language
• Less focus on Paperwork
• Enhanced interactive nature of audit
• Better Company section and score based
  framework encourages continuous improvement
• Use of Quality Tools

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Our experience of creating procedures and systems

• Top management endorsement and belief
• When do you stop - over-elaboration
• Whos responsible for what?
• Keep the team manageable
• Soft and hard copies
• Dont reinvent the wheel!!! Ask for advice
• Dont lose heart or motivation

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The impact and what the future holds

• Our quality system now
• Final preparations for audit
• Improvements in efficiency and reliability
• Data management
• Overall improvement in quality of service
• The Future
• Impact of technology
• Continuous improvement

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Ruairí ONeill Managing Director