Automotive Recall

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• Automotive Recall
• FKG
• Rupert Reid - Crisis Management
• 3rd March 2005

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Overview

• Quality Issues - The Bigger Picture
• Quality Variables
• Potential Recall Risk Factors
• Potential Triggers
• How We Can Help You
• Quick Crisis Management Health Check

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Quality Issues - The Bigger Picture

• Acceptance sampling (extending reach)
• Vendor rating (recall capabilities)
• Inspection (perspective and frequency)
• Control charts (monitoring criteria)
• Specification and conformity (brand protection)

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Quality Variables
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Potential Recall Risk Factors

• Sealed for life components (cost)
• Block exemptions (reputation)
• Diagnostics (control)
• Catastrophic or gradual failure (impact analysis)
  
• External factors (correct customer usage)

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Potential Triggers

• Seat belts
• Airbags
• Brake pads
• ABS
• Fuel injection
• Steering
• Electrical system

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How We Can Help You

• Best practice risk management
• Identify vulnerabilities
• Impact analysis
• Benchmarking
• Crisis management review
• Product recall support
• Business continuity
• Training

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Quick Crisis Management Health Check

• Identify gaps in process
• Review plan
• Crisis management team briefing (inc. PR)
• 1 day interactive session
• Ongoing support service