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Streamlining business processes with Web technologies

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PHD's proxy server will only accept requests from the web's IP address and must ... PHD's proxy server can only request information from the AS/400 via port call. ... – PowerPoint PPT presentation

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Title: Streamlining business processes with Web technologies


1
Streamlining business processes with Web
technologies 
  • Session W10230 World CASE Study

Steve Gilliom PHD, Inc Director of Information
Technology
2
About PHD, Inc.
  • PHD is a leading manufacturer of pneumatic and
    hydraulic industrial automation actuators,
    designed to help companies across all industries
    optimize their manufacturing processes. Our
    products consist of a full line of hydraulic and
    pneumatic cylinders, escapements, grippers,
    linear slides, rotary actuators, clamps,
    multi-motion actuators, switches and sensors.
    Providing the fundamental motion to push, pull,
    lift, rotate, turn, grip, reach, clamp, hold,
    position, escape, insert, load, unload, pick,
    place, and orient parts or materials in your
    manufacturing processes. Applications include
    loading/unloading, assembly, packaging,
    workholding, positioning, material handling,
    orienting and feeding.

3
About PHD, Inc.
  • Over 400 Million product combinations
  • Build to Order
  • Configured Ordering data

4
Agenda
  • Overview of environment
  • Customer Service
  • Distributor Order Entry Process
  • Manufacturing Dispatch List
  • Questions

5
Overview of the Environment
  • Physical Locations
  • 4 locations in the USA
  • 1 Location in Germany
  • Computing Environment
  • AS/400 810 with JDE World Installed 1997 now on
    A7.3.13

6
Customer Service - Past
  • 18 Customer Service Representatives
  • Distributors would call to
  • Verify Price Delivery
  • Check Order Status
  • Obtain and RGA number
  • Check Quote Status
  • Find Replacement Part ordering information and
    Price manually.
  • Customer Service only available from 7am-5pm M-F
    Indiana Time Zone

7
Customer Service today (using web technologies)
  • 9 Customer Service Representatives
  • Information available 23 x 7
  • Self Serve

8
Secured Distributor ONLY web site
One account per distributor location Each account
must change password every 90 days
9
Using the Internet to connect
  • PHDs proxy server will only accept requests from
    the webs IP address and must pass the correct
    variables to make the request.
  • PHDs proxy server can only request information
    from the AS/400 via port call.

10
Demonstrate Distributor only web site
  • Pricing
  • Replacement Parts
  • Order Status
  • RGAs

11
Order Entry
  • Process required 4 people to touch the order
  • Check order, Add customer record if needed, Enter
    order, proof order.
  • Approx 350 order per day.

12
Order Entry via EDI and the Internet with No VAN
13
EDI via Internet
  • Today 74 of orders are received via EDI
  • Reduced Errors and increased speed in getting
    orders into PHDs system
  • Monitor system to let us know if orders are not
    received. We can then contact our distributor.

14
Manufacturing process improved
  • Printing of Work Orders from a bank of 6
    printers.
  • Sorted
  • Delivered to factory floor
  • Picked up by supervisor of area
  • Sorted by work center
  • Sorted again by cell operator based on material
    and due date
  • Used Bar Code to start job in JDE
  • Used other software to view work instructions and
    prints
  • Used Bar Code to Stop Job in JDE

15
Print and Sort
16
Deliver to holding area then to Work Center
17
Using Web Technologies
  • Added Web Screen for Dispatch List
  • Logic created for sorting by workcenter
  • Using proxy to pass information to and from web
    screen
  • Now orders appear at the workcenter in seconds
    instead of hours.

18
Using Flat panel Touch Screens web technologies
19
User log-in screen by Workcenter
20
Material required at Workcenter
21
Select item on list to work on.
22
Item in process shows Green
23
Work Order detail screen
24
Completed WO with number of parts processed.
25
Review
  • Using Web Technologies
  • Quick development
  • Easy maintenance
  • Display and data gathering point
  • Using JDE
  • As main data store
  • Maintain rules and security

26
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27
Questions
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