Case Management with user held records

1
Case Management with user held records

• Julie Campbell, Project Manager, Vulnerable
  Peoples Project, South Cambs PCT
• Jo Welford, District Nurse
• Jackie Withers, District Nurse

2
User Held Records

• Part of Vulnerable Peoples Project
• Improving patients quality of life
• Reducing inappropriate hospital admissions
• Reducing length of hospital stay
• Facilitating information exchange between primary
  and secondary care

3
Patient Information Sheet

• Health and Social Care Summary
• Held by patient/service user
• Holistic (including life plan if appropriate)
• All information on form by agreement with
  patient/service user (confidentiality issues)
• Maintained in a yellow folder

4
The benefits

• Empowers the patient/service user
• Provides up to date information
• Improves communication between all disciplines
• Helps facilitate discharge from hospital
• Allows appropriate informed decisions to be made

5
The end result of failing to provide patient held
notes!