08 Sept 2006

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Business Continuity Plan (BCP)
08 Sept 2006 Prepared by Cecilia Goh
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Purpose Objective

• BCP helps us to execute an orderly and effective
  response to any sudden, unplanned, severe
  business interruption.

• It can be activated after any event that prevents
  CIC from using its facilities in the premise.

• The overall objective is to be able to operate
  the business indefinitely at approximately 50 of
  normal capacity from a recovery location.

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Purpose Objective
Assembly Point

• Primary Assembly point Hong Lim Park
• walk along Chulia Street
• By default, all staff will assemble at the
  primary assembly point

• Alternate assembly point The Empress Place
• This is to be used if our primary assembly point
  is not accessible. We will have to wait for the
  instruction from our fire warden.

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What to do first?

• Who can activate BCP?
• Mr Jean Luc Anglada or Philippe Dallée

• BCP will be activated if it appears normal
  operations cannot be resumed in CIC premise
  within four hours.

• Please read the Fire Evacuation Plan to prepare
  yourself for a systematic orderly evacuation in
  case of emergency.

• BCP is activated with the Call Tree Notification.
  This is to inform all CIC employees the time of
  day that the plan was activated. The assigned
  Recovery Team members for the respective
  departments should go immediately to the recovery
  facility.

• Call tree list is updated regularly and circulate
  to the staff. However, staff must update their
  contacts through E-Portal.

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Call Tree Notification

• Mr Anglada, Philippe and Cecilia will start the
  Notification Call Tree by calling the respective
  heads of the departments.

• There are maximum 5 levels in the Call Tree List.
  The split of the level is to maintain the
  desired number of staff within each level so that
  all staff can be contacted within the shortest
  time.

• The level head will call the employees you are
  assigned to after you are notified. If you
  cannot reach a person, you must call all the
  people that this person should have called.

• If the person you cannot be reached is the
  Recovery Team member, a replacement member in the
  group must be selected to report to the recovery
  facility.

• Other members should remain at home and CIC
  management will give updates about the recovery.

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Hot site Recovery Facility

• Our recovery site
• Hewlett Packard DR Centre
• 2 Corporate Road 05-09 Corporation Place

• 22 hot seats and 12 expansion seats (total 34
  seats)

• Main line, fax and a few of the direct lines have
  remote command.

• Almost all the systems have the backup facility
  at the recovery site. Our databases are backup
  regularly. This is to reduce the amount of lost
  data if a severe interruption occurred.

• CIC engages BCP consultant to maintain the
  recovery procedures and they meet the respective
  departments either yearly or once in every 2
  years to update the plan.

• BCP exercise is conducted on a yearly basis.

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Website information
\menu\operations\BCP information http\\web
www.cicbcp.com
Click the web link to access these websites