People matters and priorities

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People matters and priorities

• Summary of key findings from the 2007 Staff
  Attitudes Survey

Directorate of human resources and organisational
development, 15 April 2008
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Background
Biggest annual staff survey in the world covers
the whole NHS Co-ordinated by the Healthcare
Commission and used as part of the annual Health
Check Survey conducted during October and
November 2007 Our response rate was 47 - lower
than last year
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Opportunity to hear our staff and respond to
their concerns
Benefits

• Staff satisfaction and engagement is important -
  it affects everything we do
• Improving life at work will make us more
  productive and better able to deliver quality
  services and commissioning
• Highly engaged staff are more committed and less
  likely to want to leave

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Key areas

• The survey focuses on the following areas
• Work-life balance
• Appraisal
• training, learning and development
• Job content, communication and staff involvement
• Safety at work
• Staff attitudes to the organisation
• Equality and diversity and discrimination

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Improvements

• Reporting errors, near misses or incidents.
• 95 in 2007 versus 74 in 2006.
• Staff working extra hours.
• 64 in 2007 versus 73 in 2006.
• Witnessing potentially harmful errors, near
  misses or incidents last month.
• 17 in 2007 versus 27 in 2006.
• Support from immediate managers (rate out of 5).
  
• 3.57 in 2007 versus 3.48 in 2006.

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Less good performance

• Health and safety training in the last twelve
  months.
• 34 say they had relevant training in 2007,
  versus 45 in 2006
• Staff having well-structured appraisals in the
  last twelve months.
• 44 in 2007, versus 57 in 2006
• Work pressure felt by staff.
• 3.32 in 2007, versus 3.28 in 2006
• 4. Quality of work-life balance
• 3.29 in 2007 versus 3.37 in 2006.
• 5. Quality of job design (clear job content,
  feedback and staff involvement)
• 3.32 in 2007 versus 3.38 in 2006.
• Staff intending to leave jobs
• 3.19 in 2007 versus 3.03 in 2006.

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Key scores
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Key scores
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Key scores
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Next steps

• Feedback from today to bank ideas on practical
  ways to improve
• Use the findings to agree plans for making
  improvements in your own departments
• Continued communication and feedback through
  presentations across the PCT
• Work with a focus group of randomly selected
  staff from across the PCT
• Action to address the issues raised and achieve
  measurable improvement by next year

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More information

• Summary report is available on the intranet
• http//brentnet2/intranet/files/2007StaffSurveyBri
  efing.doc
• Full report from the Healthcare Commission
• www.healthcarecommission.org.uk
• Contact
• Adrian Whittle - Deputy director of HR and OD
• Tel [phone]
• adrian,whittle_at_brentpct.nhs.uk