Optus Mobile eFulfillment

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Optus Mobile eFulfillment

• User Guide -
• Purchasing Officer
• (Authorised Approver)

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Welcome to eFulfillment
To log in to the Optus Business Mobile
eFulfillment homepage go to http//www.optus.com.
au/eFulfilment
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Purchasing in 5 easy steps
To begin, select your order scenario from the
main menu -
a detailed description will appear here by
rolling the cursor over each order scenario in
the menu
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Select a handset by entering the quantity
required in the text box to the left of it, and
click on add to basket -
Step 1 - Purchase a Handset
you can also search for a model using this field,
or scroll down the available list
enter the number of handsets required here
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If you would like to view the image of the
handset you have selected, click on the model
name, view the model and its specifications, then
click on close to close the pop-up window -
Step 1 (Continued)
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Enter the first and last name for the Welcome
Letter that will be mailed to the user, and the
cellular user name that will appear next to the
new service number when it is activated (if a new
activation is being purchased), then click on
yes -
Step 2 - User Details
the Welcome Letter will be addressed to this
person
Cost Centre details can be placed here
place the Cellular User name here
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If you would like to purchase associated
accessories, value added services or
installations vouchers select that option,
otherwise click on continue to complete order -
Step 2 (Continued)
your companys Rate Plan will be selected
automatically
click on one of these links to add accessories,
VAS or installation vouchers to your purchase
click here to purchase more than one handset in
the same order scenario
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View your shopping basket details. Items can be
removed or additional items added from this step
- if you select add more items, this will take
you to the main menu where you can add a
different order scenario to your basket. If you
have selected all items required, click on
complete order -
Step 3 - Shopping Basket Details
for New Service Number orders a new mobile
number will be allocated, and documented on the
Welcome Letter
for New Service Number orders a SIM card will
automatically be requested, for Hardware Only
orders the option to order a SIM card as well
will be provided in this step
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Complete the delivery information -
Step 4 - Order Completion
the delivery contact name and address can be
pre-populated by selecting the name from the
dropdown menu
OR you can tick the Or use Specified Contact
box and choose to manually enter specific
delivery contact and address details
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Complete the invoicing details, enter the account
number/s, your companys purchase order number
if required, and click on review order for
submission -
Step 4 (Continued)
the invoicing contact name and address can be
pre-populated by selecting the name from the
drop-down menu
OR you can tick the Or use Specified Contact
box and choose to manually enter specific
delivery contact and address details
for multiple-item orders you can choose to have
them shipped separately should one or more of the
items be on back-order OR shipped all together as
soon as all items are available by ticking this
box
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Review all your order details. Additional items
can be added by selecting modify shopping
basket, or scroll to the bottom of the page (see
next slide) -
Step 5 - Confirm Order
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To confirm your order click on approve order,
and a pop-up window will appear advising you of
the relevant Optus Web Order (OWO) reference
number. You will also receive an email
confirming your order details, the OWO reference
number, and advising whether the relevant
hardware is available in stock. All orders
approved before 200pm EST will be delivered in
metro areas by the next business day (subject to
stock availability).
Step 5 (Continued)
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Authorise Order
If your company is set up so that one or more
users have Browser (i.e. Order Submitter) access
only, when they submit an order you will receive
an email advising that there are orders in
eFulfillment pending your approval. To authorise
an order submitted by Browser in your company,
click on Authorise Order from the main menu -
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This will display a list of all the orders
awaiting approval, click on view to review an
order in detail -
View Submitted Orders
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Review the order details, and scroll to the
bottom of the page (see next slide) -
Review Order Details
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To authorise this order click on approve order,
or to void the order click on reject order. If
you reject an order, a pop-up window will appear
in which you can enter the rejection
reasonAn email confirming your approval
will be sent to the Browser (the order
submitter). All orders approved before 200pm
EST will be delivered in metro areas by the next
business day (subject to stock availability).
Approve/Reject an Order
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All submitted orders are recorded in the
reporting section of eFulfillment. You can do
a search on historical orders by date range or
OWO reference number. Each listed order can then
be viewed in detail by clicking on view next to
relevant order.
Reporting
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Business Mobile Online Status (BMOS)

• The additional BMOS reporting functionality
  provides access to
• Search for Order Details
• Re-print Invoices
• Real-time Order Status
• Real-time Order Tracking
• Generate and Download Reports (Purchasing
  Officers and Administrators only)

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BMOS Reporting

• Select the BMOS link on the yellow banner which
  will offer two options
• 1. Order Tracking Search
• Search for Order Details
• Re-print Invoices
• Real-time Order Status
• Real-time Order Tracking
• 2. Generate and Download Reports
• This option is available to Purchasing Officers
  and Administrators only.

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BMOS Order Tracking Search

• Enter your search criteria as required. Multiple
  search criteria can be entered. Wildcard
  searching is also available by entering an
  asterisk () after the search word.
• Scroll to the bottom of the page and select
  Search or Clear.
• Select the relevant view links to view expanded
  details from the generated list.
• Navigate back to the Reporting home page, or
  between screens, by selecting the relevant link
  just below the yellow banner.

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BMOS Generate Order Report

• Enter your search criteria as required. Multiple
  search criteria can be entered. Wildcard
  searching is also available by entering an
  asterisk () after the search word.
• Scroll to the bottom of the page and select
  Search or Clear.
• Navigate back to the Reporting home page, or
  between screens, by selecting the relevant link
  just below the yellow banner.

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Contact Us

• To access the eFulfillment online training go to
• http//optusbusiness.com.au/00/01/0001q.asp?segmen
  t2category18productservice14
• Scroll to 'Online Training' and select 'More'
• Select the appropriate role (ie. Purchaser)
• Complete the training sections as desired
• This link will also provide you with access to
  our online brochures, FAQs and other relevant
  mobile eFulfillment information.

Post-ordering and stock availability
queries Email Optus Business Mobile End
User Team at obmeu_at_optus.com.au Phone Optus
Business Mobile End User Team on 1300 133
334 open Mon-Fri 800am to 700pm EST
(800am to 800pm EST during Day Light
Savings) eFulfillment Website content or access
queries Email Optus Business eFulfillment
Team at efulfillment.webadmin_at_optus.com.au