Smart Review

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Smart Review

• A Presentation
• By Brad Miller

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Contents

• Goals
• Zero Tolerance
• Property
• Safety
• Presentation
• Performance Management
• Customer Service
• Sales PT 1 2

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Goals
SuperCheap Auto Goals Macgregor Store Goals Team
Member Goals My Goals
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Super Cheap Auto Goals

• Vision
• To become Australasias largest and most highly
  regarded retailer of automotive and leisure
  products.
• Goal
• To achieve annualized sales of 800 million by
  June 2008, and 1 Billion by June 2010.

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Macgregor Store Goals

• Customer Focused
• Out do the new Autobahn next door
• Lift average sales
• Life customer average
• Actively promote the Product Of The Week

• Friendly customer atmosphere
• Increase sales
• Implement fresh new ideas
• Have A1 store presentation

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Team Member Goals

• Friendly team member atmosphere
• Further Develop Trust Respect between team
  members
• Initiate Praise Encouragement in recognition of
  excellence

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My Goals

• Short Term
• Immediate increase in sales by embracing
  actioning fresh new ideas and implementing them
• Long Term
• To achieve 90 or above SOS Review
• To become a Store Manager with SuperCheap Auto
• Further develop and enhance my management skills
  from within SCA
• Review Adjust Accordingly

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Zero Tolerance
Loss Prevention Theft Merchandising
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Loss Prevention

• A zero tolerance will be taken on loss
  prevention. This includes
• Actioning bag checks where any bag that is over
  A4 paper size, is to be checked, mandatory, no
  ifs or buts.
• Additional security calls over the PA System to
  further deter would be thieves from committing an
  act of stealing
• Prevention through customer service
• Breakages in store

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Theft
Internal Theft ZERO TOLERANCE to any stealing by
team members External Theft Shoplifting
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Merchandising

• 100 Ticket Compliance
• 100 Pricing Integrity
• O.O.S Report
• Bay A Day
• Implementing bulk purchases around holidays
  times
• Battery O.O.S

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Property

• Waste Management -Wanless Waste.
• Care of Max / PDT units
• Care of servicing and maintaining items
• Contractors inspecting! signing off on it,
  only once inspection of maintenance has taken
  place.

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Workplace Health Safety

• Ensuring the entire shop floor and storeroom are
  OHS free of any
• trip hazards
• boxes
• electrical cabling
• Maintaining Overheads / Capping is of a suitable
  nature and not overstocked, with safety hazards
  such as falling objects, unstable items,
  incorrectly stacked products etc

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Store Presentation
Quadrants Tidy at 2. Presenting the store every
day from 2pm to 4pm ensuring all quadrants are
presented. Storeroom Maintaining a clean and
safe storeroom free of any clutter and safety
hazards. Customer service area First point of
entry, most crutial First impressions last. If
the front service area is tidy, instantly our
credibility is lifted. It also helps our customer
service operators perform their tasks easier as
there are no objects or hazards in their
way. Floors Sweeping of the floors during the
tidy at 2 process of presenting the
quadrants. Shelving Ensuring all shelving is
free of any excessive overstocks, or opened
packages. Ticketing All bays will have tickets
through actively doing a Bay A Day
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Performance Management
Outline steps required to maintain team member
performance Ensure that team members meet or
exceed expectations Succession planning through
developing team member abilities By doing this,
we eliminate Loss of Sales / Productivity Customer
complaints IR Consequences As the team members
wont embrace a lack of understanding Lack of
Training Lack of Motivation Lack of Care
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Sales PT1

• We all know, that by doing these initiatives,
  we boost sales through product knowledge and
  customer understanding.
• Bigger sales means
• Bigger bonuses
• More staff
• Happier customers

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Sales PT2
The right stock, in The right place, at The
right time, at The right price, in The right
quantities.
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What I Wish To Stop

• Unnecessary clutter in the aisles
• Untidy customer service desk
• Overheads / capping being over used
• Display ends with O.O.Ss scattered throughout
  them

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What I Wish To Continue

• Friendly customer service
• Friendly team members who have developed a strong
  sense of trust and respect from each other
• Praising and recognising excellence
• Consistently above average merchandising

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What I Wish To Start

• Filling stock on a Thursday night
• Better inventory control
• Daily presentation
• Structured week
• Stronger emphasis on the Product Of The Week
• Encouragement program Team Member Of The Month
  etc
• Utilising the chalkboard outside the store for
  further entice prospective customers into the
  store
• Quarterly performance appraisals

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Thank you