People Making Technology Work

1
People Making Technology Work
Human Resources /payroll administrator.
Sweden Wanted for AFFILIATED COMPUTER SERVICES of
Spain to be hired for our Employee Services
Center located in Barcelona area
AFFILIATED COMPUTER SERVICES of Spain Edificio
Cristal, Sector Baricentro Carretera Nacional
150, Km 6,7 08210 - Barberà del Vallés
(Barcelona)
AFFILIATED COMPUTER SERVICES is a premier
provider of diversified business process
outsourcing (BPO) and information technology (IT)
outsourcing solutions to commercial and
government clients worldwide. It is a FORTUNE
1000 company comprising more than 35.000 people
in multiple locations around the world. For the
past five years, the company has achieved record
growth with revenues climbing 30 percent
annually, mostly in BPO activities (annual
revenues more than 3 billion).
As our business is growing, we need to increase
our capability to provide services. We have the
resources to invest in new ideas and business. We
have the resources to invest in you. Were
looking for hard workers, positive thinkers,
challenge seekers and interested in a
professional career within AFFILIATED COMPUTER
SERVICES. We are looking for candidates who
want to joint a multicultural environment,
providing financial and transactional services
around the European market.
AFFILIATED COMPUTER SERVICES recently started
delivering services from the EFSSC, an European
Financial Shared Services Center, focussed on
financial accounting and Human Resources
administration, that involves close to 300
people. Proceses like accounts payable, accounts
receivable, billing services, general ledger and
fixed assets, claims processing, client
information services, etc are managed and
delivered to our clients.
Today GENERAL MOTORS is our client. Its European
automotive companies and subsidiaries are
receiving our services. Companies like OPEL,
SAAB, VAUXHALL, are our customers.

• Descriptions
• Your role will be to handle all customers calls
  and queries received by emails, fax or regular
  mail and to provide them a prompt and
  professional customer service.
• You will also serve as a first level advisor,
  providing front line telephone support for
  customers with complex human resource issues and
  provide resolution, or escalate to the
  appropriate specialist or management personnel.
• Interact regularly with supervisors and
  management in order to constantly improve Call
  Centre operations through enhanced technology and
  proper administration. Address, document and
  rectify, accurately and on time, with the proper
  follow-up and professional customer service
  department policies/procedures. Perform call
  request procedures and transactions accurately
  and completely. Develop relationship and work on
  a regular basis with the in-country HR subject
  matter expert.

• Requirements
• You must be fluent writer, reader and speaker in
  Swedish and English.
• Entry level 1 to 2 years of working experience
  of progressive call centre and human resources
  experience. We are willing to consider
  possibility of internship
• Good organisational, process and procedural
  skills as well as excellent telephone manner and
  ability to work with tight deadline are a must.
• Experience of major HR systems such as SAP and
  PeopleSoft would be an advantage.
• Must be a team player and flexible to work on
  shift rota 700 am to 700 pm
• You must be free to move to Sweden for a training
  period and going back to relocate to Barcelona.

Visit our website for aditional
information www.acs-inc.com
Interested candidates should apply online,
indicating the reference 22431 to www.acs-inc.com
or send to beatriz.clavero_at_acs-inc.com