Ing. Martijn Janssen BSc

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Teleservices to fulfill older adults needs?
Ing. Martijn Janssen BSc MSc student Building
Services May 31, 2006
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Is this fulfilling?
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Source Students evaluation 2004,
Course 7Y750
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Teleservices to fulfill older adults needs?
Introduction Research question
Methodology
Results
Conclusion

• Introduction
• Aging in The Netherlands
• Demographical changes
• Shortage of manpower in nursing
• Teleservices
• Deficiency needs
• Research Question
• Do teleservices fulfill older adults deficiency
  needs ?

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Teleservices to fulfill older adults needs?
Introduction Research question
Methodology
Results
Conclusion
IWZ-database (i) 15 random projects Inventory of
technology by survey (project level) (i) fire
detection, (ii) burglar detection, (iii) personal
alarm, (iv) videophone, (v) video-intercom Data
collection by survey (individual level) (i) the
individual and its social environment, (ii) the
dwelling, (iii) presence, use, suitability,
acceptance and comfort of ICT (iv) information
and guidance, (v) changes in behaviour Data
analysis - bi-variate statistics (frequency
diagrams, correlation matrices) - multi-variant
analysis (principal component analysis)
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Teleservices to fulfill older adults needs?
Introduction Research question
Methodology
Results
Conclusion
Projects funded per province (www.iwz.nl)
and real number of people over an age of 65
(www.cbs.nl)
83.813
95.646
77.956
353.775
156.370
31.829
147.339
279.587
481.575
335.464
64.061
181.255
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Teleservices and Satisfaction
Introduction Research question
Methodology
Results
Conclusion
Presence and use of technology for single applications, as mentioned by 65 household members divided over 15 dwelling projects (5 households studied in each project) Presence and use of technology for single applications, as mentioned by 65 household members divided over 15 dwelling projects (5 households studied in each project) Presence and use of technology for single applications, as mentioned by 65 household members divided over 15 dwelling projects (5 households studied in each project)
Application Frequency of presence and use of application Frequency of presence and use of application
Application present Used
Personal alarm 62 (n65) 36 (n57)
Burglar alarm 17 (n60) 15 (n17)
Fire alarm 60 (n60) 45 (n60)
Video-intercom 38 (n60) 32 (n38)
Videophone 0 (n55) n/a
Would you buy some these applications? Would you buy some these applications? Would you buy some these applications?
Yes No
Bodegraven 47 53
This research 37 63
Perception of installed teleservices by individual consumers Perception of installed teleservices by individual consumers Perception of installed teleservices by individual consumers Perception of installed teleservices by individual consumers Perception of installed teleservices by individual consumers Perception of installed teleservices by individual consumers Perception of installed teleservices by individual consumers
Safety related Supportive Easy to use Annoying Difficult to use
n75 Valid 59 59 59 59 59
Missing 16 16 16 16 16
Mean Mean 3.85 3.44 3.34 2.73 2.81
Std. Deviation Std. Deviation 0.85 0.92 1.09 1.11 1.29
Variance Variance 0.72 0.84 1.19 1.24 1.67
Characteristics of subjects Characteristics of subjects Characteristics of subjects
Average age Range
Men (N28) 79 59-89
Women (N32) 77 56-95
Over all (N60) 78 56-95
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Technology impacts Maslow (1943)
Introduction Research question
Methodology
Discussion
Conclusion
Source Gerontechnology 20065(2)65-67
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Teleservices to fulfill older adults needs?
Introduction Research question
Methodology
Results
Conclusion

• - Installed technology was meant at the safety
  level
• - Users did not perceive a safety deficiency, but
  a social one
• Social services should have been offered
• Demand-driven (collaborative) design with the
  users could have prevented the wrong technology
  choice made

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Teleservices to fulfill older adults needs?
Introduction Research question
Methodology
Results
Discussion
?
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