TRICARE ON LINE (TOL) REGISTRATION

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TRICARE ON LINE (TOL) REGISTRATION APPOINTMENTS

• Start date 1 Nov 08
• Updated 30 Oct 08

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Getting Started

• Step 1 Register for TRICARE On Line
• Step 2 Log in using CAC card or set up
• DoD self service log in password
• https//www.tricareonline.com/appointments.do
• Step 2 Book appt
• - Appt types available Routine, Acute
  (same day),
• and Established (follow-up)
• Prescription refills As of Oct 08, Pax
  Pharmacy has not been activated yet for refill
  requests through TOL. When the start date for
  this on-line option is available, Pharmacy will
  advertise this service. Current options for med
  refills are described at the Naval Health Clinic
  website at
• http//www.paxriverclinic.med.navy.mil/rx
  .cfm

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Access to Care Standards

• The Access to Care Standards are established to
  promote timely access to quality health care.
  Depending on the need of the patient, Military
  Treatment Facilities must try to offer
  appointments within specified time frames as
  described below
• Acute Primary or specialty care should be
  available for the patient within 24 hours from
  the time of the call or entry of the consult,
  e.g., Tuesday at 10 a.m. to Wednesday at 959
  a.m. An example of this type of visit reason on
  TOL is "New Problem/Urgent.
• Routine Patient should be booked for an initial
  primary care visit within 7 days. An example of
  this type of visit reason on TOL is "New
  Problem/Not Urgent.
• Wellness Patient should be scheduled for
  preventive care within 28 days. An example of
  this type of visit reason on TOL is "First Visit
  with PCM.
• Specialty Patient should be scheduled for
  specialty care within 28 days. We plan to offer
  this feature in the future.
• Future Patients are allowed to schedule an
  appointment for which there is no defined Access
  to Care Standard. Care can be scheduled within a
  variable time range (e.g., a two month post-op
  appointment). An example of this type of visit
  reason on TOL is "Follow-up PCM visit for
  existing problem."

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Questions?

• Naval Health Clinic internet site
• www.paxriverclinic.med.navy.mil
• LCDR Julie Working, Director Health Care Business
  [phone] or julie.working_at_med.navy.mil
• Ms. Jane Hambel, Customer Relations
• [phone]