User-Centered%20Design%20September%2014th,%202004

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User-Centered DesignSeptember 14th, 2004
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User-Centered DesignSeptember 14th, 2004

• Doug Ward, The Centech Group
• Certified Advanced ColdFusion Developerwardd_at_cent
  echgroup.com
• 301-975-5074

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User-Centered DesignSeptember 14th, 2004

• Whats the problem?
• Whats the solution?
• How do you do it?

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Whats the problem?

• Aggravated customers

• Lost customers

• Lost money

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User-Centered Design

• ...Usability really just means making sure that
  something works well that a person of average
  (or even below average) ability and experience
  can use the thing - whether it's a Web site, a
  fighter jet, or a revolving door - for its
  intended purpose without getting hopelessly
  frustrated.
• - Steve Krug

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User-Centered Design

• Dont make me think!
• Web pages are actually billboards
• Usability requires user-testing

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Things that make you think

• Mystery links

• Happy text

• Misused conventions

• Bad page structure

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Billboard Design 101

• Create a clear visual hierarchy
• Get to the point!
• Direct users to what they want

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Usability Testing

• Testing one user is 100 better than testing zero
  users

• Start testing early

• The importance of representative users is
  overrated

• Testing is an iterative process

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What to test

• Get it testing
• Key task testing

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User-Centered Design

• Dont make me think!
• Web pages are actually billboards
• Usability requires user-testing

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Resources

• Steve Krug - "Don't Make Me Think"
• http//www.sensible.com/
• Jakob Nielsen Marie Tahir - "Homepage
  Usability"
• http//www.useit.com
• Jesse James Garrett - "The Elements of User
  Experience"
• http//www.jjg.net/
• Louis Rosenfeld Peter Morville - "Information
  Architecture"
• http//www.louisrosenfeld.com/home/
• Douglas K. Van Duyne, James A. Landay, Jason I.
  Hong - "The Design of Sites"
• http//www.designofsites.com/

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Thank You!