Public Participation in the IOU Low Income Programs

1
Public Participation in the IOU Low Income
Programs

• Pacific Gas and Electric Company
• San Diego Gas and Electric Company
• Southern California Edison Company
• Southern California Gas Company
• LIOB Meeting
• March 22, 2007
• San Francisco

2
IOUs Encourage Public Participation in the Low
Income Programs

• Public feedback is an important part of each
  IOUs Low Income Energy Efficiency and CARE
  Programs.
• Customers, contractors and community groups are
  encouraged to share their opinions at each step
  of the program process, from qualification to
  installation and post-inspection.

3
IOUs Solicit Public Participation and Use Feedback

• IOUs solicit feedback from customers and others
  interested in the low income programs
• Customer Surveys
• Customer Focus Groups
• Program Process Evaluations
• On-site Surveys
• Contractor Meetings
• Community Outreach Presentations and Meetings
• Meetings with Local and Community Organizations
• Public Participation Meetings
• Information is used to increase program
  efficiency and develop better program processes
  and procedures.

4
IOUs Incorporate Lessons Learned

• IOUs also receive and incorporate unsolicited
  feedback to improve program processes.
• Customer Complaints
• IOUs share research with other utilities and
  follow low income program activity in CA and
  elsewhere in the US. Information and lessons
  learned are also used in program design.
• Participate and present at Energy and Low Income
  Professional Organizations and Conferences
• Design programs to incorporate current low income
  needs assessments and other low income customer
  studies
• Follow current evaluation studies and cost
  effectiveness modeling research

5
IOUs Solicited Public Input to Develop 2007-2008
Applications

• During the 2007-2008 Application process, the
  IOUs held public workshops to solicit and discuss
  low income program criteria, measures, delivery
  improvements, and other new ideas.
• Meetings were held at locations throughout IOU
  service areas and publicly noticed to solicit
  public input. All meetings included conference
  call-in capabilities.
• IOUs used ideas solicited to develop their LIEE
  and CARE Program Applications.

6
IOU Public Meetings on the Low Income Programs In
2007

• In 2005, standardization meetings were opened to
  public participation. Meeting participants
  discussed LIEE measure installation standards and
  Policy and Procedure Manual updates.
• These meetings were suspended by D.05-12-026.
• D.06-12-038 ordered the IOUs to hold quarterly
  public meetings on the low income programs.
• The first meetings were scheduled to be held
  March 13.
• The CARE meeting was held in San Diego.
• The LIEE meeting was rescheduled at the request
  of various public parties, and will be held March
  27 in San Diego.