EP Work Order System

1
EP Work Order System

• This is an overview of how to use our new work
  order system.

2
Step One

• After successfully logging in to the school
  network open up your browser window.
• Ie. Internet Explorer
• Ie. Firefox

3
Step Two
Navigate to the East Prairie School District
Website in your URL entry area.
http//eprairie.k12.mo.us
4
Step Three
At the Bottom of the East Prairie School District
home page you will see a new link that has been
added called Work Order System, please click
here.
5
Step Four
This is the web portal to our new work order
system. Normally you would input your username
and password, but since this is your first time
here we need to register one so that you may
login.
6
Step Five
Please fill out the Create Account boxes with the
appropriate information and then hit the Create
button.
7
Step Six
After you hit create you can now look at the top
of the screen and see that it has inputted your
username at the top in the login area for you.
Write this down and keep it somewhere safe.
8
Step Seven
Check your email for the auto generated password
for your login. Do not ever write a password down.
http//eprairie.k12.mo.us/gw
9
Step Eight
Now that you have your auto generated password
you can input it in the password field and click
login
10
Step Nine
Now that you are logged in go to preferences so
we can change your password to something you will
remember. I suggest you use your email password
since you use your email as your login. Now that
you have put in your new password hit Update.
11
Step Ten
Now that we have your username and password set
up lets practice putting a workorder in. Click
on the New Ticket button.
12
Step Eleven
This is a normal ticket. Change the To to
Raw. Fill out an Appropriate subject. Ei.
Printer Problems Next fill out the Text box with
a Detailed description of the problem. If you
put I dont know nothing works this is very
unhelpful and it will take a longer amount of
time to fix your problem. Leave the priority set
to 3 and hit Submit.
13
Congratulations
You have just used our new workorder system
successfully. If you have any questions please
feel free to email gnicho_at_epriarie.k12.mo.us
14
FAQ
Q. Does submitting a ticket more then once speed
up the time it takes to fix my problem?
A. No, in fact by doing this you clog the system
up with duplicate orders causing it to take
longer to process your request.
15
FAQ
Q. I have forgotten my password how do I recover
it.

• On the login page half way down you will see a
  place on the site that says Lost your password?
• Please input your username here and a new
  one will be emailed to you.
• It is a good idea to login and change your
  password to something you will remember
  immediately.

16
FAQ
Q. If I want to review this guide where can I
find it?
A. A copy of this guide will be kept on our
website in the next few weeks. Please check back
from time to time to see if it has been revised.