Performance Excellence in Implementations

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Performance Excellence in Implementations
Executing with Standards (and People)

• Gary Card
• Lockhart Leadership Limited
• Ottawa, Ontario, Canada

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How Shall We Proceed?
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PDCA Cycle
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Why Standards?

• The 4-Ms
• Meaningful for those who use them,
  understandable and relevant
• Measurable behaviours that can be observed in
  action
• Monitor-able recognized processes for compliance
  
• Manageable framework for establishing and
  monitoring the use and effectiveness of standards
  
• Thought du jour
• Standards are generally required when excessive
  diversity creates inefficiencies or impedes
  effectiveness

Source EW Hammond and JJ Cimino, Standards in
Medical Informatics (Springer, 2001)
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Barriers to buy-in

• Relevance of Project not meaningful to
  employees
• Inflation too much focus on benefits w/o
  explaining the hurdles risks
• Comprehension lack of understanding of complex
  problems and solutions
• Dilution - value is stripped out of solution by
  employees
• Implementation PM avoiding accountability /
  blaming employees

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Example Scorecard
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Getting Buy-In

• Desired Outcomes Vision
• Establish Story line - Target employees concerns
  (understand have a plan)
• Call employees to Action (involvement is key to
  acceptance)

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Sales Leadership System
Knowledge
Skills
Process
Motivation
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Sales Leadership Skills
Clients Impression of Sales Rep.
Trusted Advisor
Strategic
Strategic
Skill Lift
Problem Solver
Range of Skill Sets
Business
Business
Sales Person
Product Expert
Product
Product
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Contrasts of Change
Programmatic Change
Task Alignment
Adapted from HBR article 2001
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Implementation

• Project sponsorship
• Assessment Define the Gap
• Team buy-in/ Communications
• Documented plan
• Breakdown of tasks
• Assignments/ Accountability
• Resources matched to work
• Time frame (desired closure)
• Project reviews/ Escalation

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The Wisdom of Age

• Oh Ive had my moments, and if I had to do it
  all over again, Id have more of them. In fact
  Id try to have nothing else. Just moments, one
  after another, instead of living so many years
  ahead of each day.
• - Nadine Stair, 85 yrs old, Louisville Kentucky.

Full Catastrophe Living Jon Kabat-Zinn, Ph.D.
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References

• Making Strategy Work (Leading Effective Execution
  and Change) -Lawrence G. Hrebiniak
• Generating Buy-in (Mastering the Language of
  Leadership) Mark S. Walton
• GMP The Greatest Management Principle in the
  World Michael LeBoeuf
• Creativity, Innovation and Quality Paul E.
  Plsek
• Freakonomics Stephen Levitt and Stephen Dubner
• The Fifth Discipline The Art and Practice of the
  Learning Organization - Peter Senge
• Quality is Free The Art of Making Quality
  Certain - Philip Crosby
• Completeness Quality for the 21st Century -
  Philip Crosby Plume
• Behavior in Organizations - H. Joseph Reitz

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Questions?