Communicating State Agency Performance

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Communicating State Agency Performance

• Oregon Progress Board
• June 7, 2005

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State Agency Performance Reports Online

• State agencies post annual reports against key
  performance measures on their websites
• The Progress Board also posts all agency reports
  http//www.oregon.gov/DAS/OPB/APPR04.shtml

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OPB website connects benchmarks and linked
performance measures

• Oregon Benchmark
• State Agency Partner
• Key Performance Measure
• Page out of the Annual Report

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Grant from the National Center for Civic
Innovation (NCCI)

• Purpose Improve the states effectiveness in
  reporting government performance.
• Advisory Committee on Citizen-Friendly
  Performance Reporting
• Advises Progress Board on how to improve
  performance reporting
• Advises three partner agencies on their efforts
  to report performance

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NCCI Grant Three Agency Projects to Improve
Performance Reporting

• The Department of Human Services (DHS)
• Website allows users to view human services
  performance by county
• http//egov.oregon.gov/DHS/publications/pm_reports
  /
• The Department of Consumer and Business Services
  (DCBS)
• Online dashboard system shows current
  performance trends
• Provides more current information than found in
  the annual report
• http//egov.oregon.gov/DCBS/DIR/docs/keymeasures.p
  df
• Division of Driver and Motor Vehicle Services
  (ODOT/DMV)
• Website posts current customer satisfaction
  survey data from DMV field offices.
• Will eventually show changes in customer
  satisfaction over time.
• http//egov.oregon.gov/ODOT/DMV/CUSTOMER/index.sht
  ml

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For more information

• Terrie Monroe, City of Eugeneterrie.e.monroe_at_ci.e
  ugene.or.us
• Jeff Tryens, Oregon Progress Board
  jeffrey.l.tryens_at_state.or.us
• Rita Conrad, Oregon Progress Boardrita.r.conrad_at_s
  tate.or.us

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Lunch Discussion Topic Framework for Oregon
Public Performance Measurement Association

• Association Goals
• To work toward the common goal of providing
  meaningful measurement information to engage and
  inform the public we serve
• To build a cohesive network of public measurement
  professionals
• To provide greater access to speakers and
  training opportunities by bringing them here to
  Oregon
• What activities would be most useful (conferences
  with speakers, trainings, citizen panels, etc.)
• Frequency of meetings