Effective Communications from Effective Evaluations

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Effective Communications from Effective
Evaluations

• Roger H Brown, DTMGreater Hartford TM 919West
  Hartford TM 3523

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A Unique Learning Activity

• We Improve Using the Toastmaster System of
  Evaluation
• There is No One Instructor
• We Take Turns Evaluating Each Others Speeches.
• Peer Review

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Effective Evaluation Helps The Club

• Positive Climate
• Develops Role Models
• Creates Success-Oriented Atmosphere
• High Standards of Excellence
• Increased Attendance

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Effective Evaluation Helps The Speaker

• Powerful / Timely Learning Aid
• Paves the Way to Better Speaking
• Recognition / Ego-fulfillment
• Positive Motivation
• Builds / Maintains Self-Esteem

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Effective Evaluations Helps The Evaluator

• Develops Listening Skills
• Attitude of Helpful Interest
• Positive Interpersonal Relationships
• Builds Impromptu Speaking Skills

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How Do We Improve ?

• Step 1 - Make an Act of Behavior
• Step 2 - Receive Feedback
• Step 3 - Make Adjustments
• Repeat Steps 1, 2, and 3

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Facts On Self-Improvement

• Improvement Requires Behavioral Change
• Evaluation is A Source of Information
• Ultimate Responsibility Lies With the Speaker

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As the Speaker

• WE Decide Whether or Not The Evaluation
  Feedback is Valid
• WE Decide Whether or Not To Act On The Feedback
• WE Decide To Make Any Adjustments

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As The Evaluator

• Our Function is To Provide The Speaker With
  Information As A Basis for Improvement
• We Independently Measure Effectiveness
• We Can Not Make The Speaker Change Behavior

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Evaluator and Motivator

• Human Motivation Must Come From Within
• But, as an Evaluator We Help Create a Climate for
  Motivation by
• Recognizing Improvement
• Reinforcing Desire

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Evaluator as a Facilitator

• How Can The Speaker Improve ?
• Facilitate Learning By Providing Methods for
  Improvement

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Evaluation vs. Criticism

• A Critic Simply Identifies Strengths and
  Weaknesses
• An Evaluator Must Concentrate on Specific Methods
  of Improvement
• An Evaluator is a
• Coach
• Mentor
• Counselor

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Self-Esteem

• Self-esteem Key to Personal Growth
• When We Evaluate
• We Have The Power To Influence How The Speaker
  Feels About Himself or Herself
• A Effective Evaluation Builds and Maintains a
  Healthy Self-esteem
• A Bad Evaluation Can Damage It!

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Self-esteem Fuels Personal Growth

• Change and Growth Take Place When A Person Risks
  Himself and Dares To Experiment With His Own
  Life.- Dr. Herbert Otto

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Feedback Reinforces Personal Growth

• Feedback Affirms or Reinforces Our Behavior
• We Grow In A Positive Way
• We Adopt New Behaviors
• We Are Ready for More Change

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Personal Growth Nourishes Self-esteem

• When Improvements are Recognized
• When We Feel Good About Ourselves
• When We Feel Better and More Confident
• Self-Esteem Grows

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Four Steps - in a Circle

• Self-esteem fuels Personal Growth
• Feedback Reinforces Personal Growth
• Personal Growth Nourishes Self-esteem
• More Self-esteem Generates More Growth.

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Evaluation is Part of the Growth Process

• An Effective Evaluation Points Us Toward Personal
  Growth
• Builds Self-esteem, Motivating us to Grow Even
  More

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Evaluation Guidelines

• Be Genuine
• Recognize Strengths
• Recognize Improvements
• Create a Climate for Self-motivation
• Avoid Value Judgments
• Provide Positive Direction

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Keys for Effective Evaluation

• Show That You Care
• Suit Your Evaluation To The Speaker
• Learn the Speakers Objectives
• Listen Actively
• Personalize Your Language

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More Keys

• Give Positive Reinforcement
• Help the Speaker Become Motivated
• Evaluate the Behavior - Not The Person
• Nourish Self-esteem
• Show The Speaker How To Improve

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Evaluation Structure

• Opening - What Were the Objectives
• Body
• Things Done Well
• Things For Improvement
• Suggestions - How You Might Do It
• Closing - Summarize
• Finish or Leave on an Up Note

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Evaluation Checklist

• Things Pleasing to the Eyes
• Speakers Appearance
• Eye Contact
• Gestures
• Body Language

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Evaluation Checklist

• Things Pleasing to the Ears
• Vocal Variety
• Word choice

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Evaluation Checklist

• Things Pleasing to the Mind
• Organization
• Structure
• Logic
• Emotion

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Evaluating the Ice Breaker

• Show that You Were Listening
• Emphasize the Good
• One Item to Grow On
• Offer some How To Ideas

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Evaluating the DTM

• Is there is anything you would do differently ?
• If you were to give that same speech - then share
  your ideas.
• Recognize the good - highlight those techniques
  that should be emulated.