TSO Trustmark Partners Initiative

1
TSO Trustmark Partners Initiative

• Technical Information Team

Participating this week Mark Albrant TSO-NA Lee
Cork TSO-NA Mark Fox VSP-NA Yoichi
Kawashima Mazda Global Dennis Delaney Mazda NA
Erich Bosbach TSO-E Jonas Nilsson Volvo Steve
Morell Jaguar Les Adams Land Rover Shinkichi
Morishita Mazda EU
Not participating this week Brian Bly Ford
Canada Malcolm Duncan Jaguar Mike
Radulovich Mazda NA
Phil Ward TSO-E Ray Price Ford APAO Johan
Brunbaeck Volvo
2
AGREEMENTS

• Develop a Trustmark Master Outline for technical
  service information
• Implement benchmark best practices for Diagnosis,
  Repair Manuals Wiring Diagrams
• Develop a Trustmark Corporate Service Information
  Acceptance Standards (CSIAS) manual
• Trustmarks will cost efficiently share technical
  information/data
• Establish common workflow development structure
  for TSB
• Establish metrics for timing quality of
  technical information

3
ACTIONS

• Develop a Trustmark Master Outline for technical
  service information

• Provide a proposed master outline to core team
  for review agreement (by March 01)
• Publish master outline (by June 01)

4
ACTIONS

• 2. Implement benchmark best practices for
  Diagnosis, Repair Manuals Wiring Diagrams

• All Trustmark Partners will review each best
  practice item and provide feedback on
  acceptability (13 October)
• Technician feedback by Ford Europe and Mazda
  Japan
• Complete benchmark review (1Q 01)
• Ford Europe starts implementation (March 01) and
  other Trustmark Partners in line with new model
  introductions
• Implement best practice of Wiring Diagram (03MY)

5
ACTIONS
3. Develop a Trustmark Corporate Service
Information Acceptance Standards (CSIAS) manual

• Nominate members of all Trustmark Partners as
  representative in the CSIAS development team
• The remaining activities will be carried out in
  parallel with actions from 2.

6
ACTIONS

• 4. Trustmarks will cost efficiently share
  technical information/data

• Upon completion of items 1, 2 3, the
  Technical Information team has implemented the
  pre-requisites to efficiently exchange technical
  information/data
• Realization of actual exchange can only occur
  once the authoring environment and data
  management system/database are specified.

7
ACTIONS

• 5. Establish common workflow development
  structure for TSB

• Established global working level weekly meeting
  (every Thu)
• Develop global TSB template (4Q 00)
• Develop global work process (4Q 00)
• Launch in Ford North America and Europe (1Q 01)
  and other regions Trustmark Partners (2Q 01)

8
ACTIONS

• 6. Establish metrics for timing quality of
  technical information (Lead investigators
  Bosbach Cork)

• Review existing metrics across Trustmark Partners
  (4Q 00)
• Develop proposed metrics to be reviewed by
  Trustmark Partners (2Q 01)
• Establish common metrics (4Q 01)
• Implementation (January 02)

7. Schedule regular audios to review and track
progress