Frontend analysis

1
Front-end analysis

• Analyzing performance problems
• Analyzing the job / subject area
• Analyzing the target group

2
Analyzing performance problems

• Defining performance problems (current vs.
  desired performance)
• Finding possible causes (job organisation,
  feedback, motivation)
• Finding possible solutions (reward structure,
  feedback system, changes in job, job aids,
  instruction)

3
Analyzing the job / subject area

• Task analysis
• breaking down parts of job, duties, tasks
• specifying objects and tools for each task
• specifying requirements and conditions for
  skilled performance
• Performance objectives and measures

4
When do you call something a task?
JOB
Set of activities, which are independent from the
context in which they are performed
Taking care of the correspondence
Parts of job
One activity, which is independent from the
context in which it is performed
Duties
Typing letters
One activity, which is dependent upon the context
and can be studied in isolation from other
activities
Typing letters that are a reaction to customer
complaints
Tasks
5
Example specification of task performance

• Task Answering the phone
• tools telephone, pencil, paper
• objects other person on the line
• standards polite, informative, quick
• conditions also under high work pressure

6
Analyzing the target group

• Relevant prior knowledge for each task
• Entry-level skills
• Motivational factors (Keller)
• Attention
• Relevance
• Confidence
• Satisfaction

7
Group assignment
In the company training context Define a
specific (limited-scope) performance problem
within your own work context, which can be solved
by instruction. Perform task analysis and target
group analysis. In education context Pick a
specific educational goal from your own work
context. Perform task analysis and target group
analysis.