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Client services

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Problems obtaining Ethiopian visas for officers to conduct interviews ... Delay in receiving medical results or delays due to TB treatment ... – PowerPoint PPT presentation

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Title: Client services


1
Arrival Patterns
Government Assisted Refugees
Amila Smailbegovic, IR February 21st, 2007
2
GAR arrival patterns
2006 overview
3
1- Issues in Nairobi
  • Problems obtaining Ethiopian visas for officers
    to conduct interviews
  • Problems obtaining exit permits for refugees
  • Delay in receiving medical results or delays due
    to TB treatment
  • Insufficient / uneven referrals from UNHCR
  • Making travel arrangements within budget during
    summer and winter

4
1- Singapore issues (Karen group)
  • Outbreak of hemorrhagic conjunctivitis
  • Pre-departure medicals (fit to fly)
  • Coup detat and exit permits
  • Passability of roads and rivers

5
1- Other mission issues
  • Mail unreliability
  • Delays in referrals
  • Security screening delays (war crimes in Africa)
  • Medical delays
  • Travel arrangements and Exit permits
  • Other processing priorities (GARs 3 of target)
  • Technical difficulties, insufficient resources,
    temporary resident pressures, difficulties in
    contacting applicants, delays in submitting
    documents

6
Impacts on GAR arrivals
7
2- Steps taken to address uneven GAR arrivals
  • CIC urged UNHCR to refer cases early on in the
    year to help even out arrivals
  • Missions asked to achieve 70 of GAR target
    before July 1st
  • Importance of more even GAR arrivals stressed
    during IPM Conference in Nairobi in February
  • Conference call to be held with missions to
    ensure their understanding of problem with late
    arrivals and to ensure that steps are taken to
    even out arrivals

8
2- Steps taken to address uneven GAR arrivals
  • CIC negotiated quicker turn-around times with
    CBSA for security screening
  • However, cannot deal with issues beyond our
    control or delay arrivals artificially to even
    out arrivals
  • There will always be limits as wars or other
    calamities happen

9
Citizenship and Immigration Canada
Citoyenneté et Immigration Canada
Thank you ! Send your comments or concerns
to Amila.smailbegovic_at_cic.gc.ca
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