eHealth Institute What works in eHealth Lessons Learned

1
eHealth InstituteWhat works in eHealth?Lessons
Learned

• Mark J. Roman
• General Manager - Solutions
• IBM Global Healthcare Industry
• mroman_at_us.ibm.com

2
Agenda

• What Works? Why?
• Pitfalls
• Alberta We//net - One that works...
• Keep in mind...

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What works? Why?

• Competitor? Client? Collaborator?
• Stakeholder Involvement
• Embrace Detractors
• Process
• Development
• Release
• Refinement
• Users Groups
• Manage Expectations

4
Pitfalls (ouch!)

• Benchmark
• Develop a Baseline
• Measure Your Results
• Develop ROI
• Ubiquitous Need or Client Specific
• Know What You Dont Know

5
Alberta We//net

• 17 Health Regions
• 129 Acute Care
• 200 Independent
• 2 Boards
• Cancer
• Mental Health
• Systems
• 43 Health Record
• 12 Payroll
• 18 Financial

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Business Problem

• Provincial Planning
• Lack of data
• Lack of standards
• Operational Needs
• Lab Test Results
• Pharmaceuticals
• Patient Identification
• Public Health
• Breast CA
• Newborn Metabolic
• Common Opportunities

7
Why it Works. . .

• Sell the Vision - Buy the Solution
• Project Office
• User Alignment
• Change Management
• Region-Wide Program Management
• Expectations Managed

8
Keep in Mind. . .

• Myths, Rumors, Fact Fiction . . .
• Know Thy Customer . . .
• Know Thy Self . . .