A SWAT team Approach to User Studies

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A SWAT team Approach to User Studies

• Erin Mayhood
• University of Virginia Library
• July 31st, 2008

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• Know thy user, and you are not thy user. -
  Arnie Lund

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Our Model
User Requirements
Usability
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The OLE Teams

• Web Site Interim Design Improvement Team
• OLE User Requirements Team
• OLE System Infrastructure Team
• OLE Operational Planning Team
• Serials Solutions Implementation Team
• OLE Staff Enhancements Team
• Digital Library

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Team Member Roles

• User Requirements

• Usability

• Exploring user needs supported by reading,
  experience and local study.
• Group task analysis
• Wants and needs analysis
• Analysis of competitors or ideal models
• Prioritization of enhancement requests
• Literature review
• Interviews, surveys (through MIS)
• Card sorting
• Field studies

• Determine the ease with which our users can
  employ a particular product/site the library has
  in development or in use.
• Assess need for usability activities
• Design usability tests
• Recruit testees
• Perform tests
• Write usability report

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Clemons Laptop Pilot Project
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Research Process
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Brainstorming
Round 1
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Brainstorming
YellowOriginal suggestion PinkReactions to
suggestions
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Brainstorming
YellowOriginal suggestion PinkReactions to
suggestions
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Brainstorming
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Brainstorming
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Visualization
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Visualization
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Blacklight Research Process
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Blacklight
http//blacklightdev.lib.virginia.edu