Infrastructure Consulting Services System Center Expertise

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Infrastructure Consulting ServicesSystem Center
Expertise Experiences
SAMPLEIMAGE

• May 2007

DELL CONFIDENTIAL FOR USE UNDER CUSTOMER NDA
ONLY
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WHAT DO YOU KNOW ABOUT DELL SERVICES?
Annual Services Revenue (B)
5.0

• Dell is strongly focused on IT infrastructure
  services
• Would be a Fortune 500 Business as a standalone
  company
• Dell Services is ranked 2 in the US and 3
  worldwide in IT hardware services revenue
• We are a network of 52,000 skilled professionals
  in 180 countries around the world
• Our business is built to deliver superior quality
  and value

4.0
3.0
2.0
1.0
0.0
2002
2003
2004
2005
Market Statistics The Hardware Services 50,
Worldwide, Gartner, March 2006
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AND OUR STAFF CAPABILITIES

• Over 100 Dell Enterprise Project Managers
• Standardized and repeatable PM methodologies that
  apply PMI best practices
• Over 1,000 Professionals in Dell ITIL Worldwide
• Dell ITIL Service Managers, Master level
• Dell ITIL Practitioners
• Dell ITIL Trained Staff
• Dells Six Sigma BPI Program
• Over 3,500 Certified Belts
• Over 30,000 BPI Trained
• Over 200 Certified Dell Enterprise Installation
  Engineers/Design Architects
• Microsoft Certified System Engineer MCSE
• Altiris Certified Engineer - ACE
• Red Hat Certified Technician RHCT (Linux)
• Certified Netware Administrator CAN/CNE
• Sun Certified System Administrator (Solaris)
• Dell Certified Professional in Networking and
  Servers
• EMC Proven Professional
• Cisco Certified Network Engineer CCNE
• Over 780 SAN implementation experts

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Top Customer Experiences
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First Customer Overview Dell IT Department

• Profile
• Headquartered in Round Rock, Texas
• More than 78,000 employees worldwide
• Business Situation
• Required scalable management to meet growth
  requirements
• Approximately 100,000 Windows-based Desktop and
  Laptop Computers
• Approximately 135,000 Windows-based Server
  Computers
• More than 400 Class 1 applications on more than
  4,000 servers
• Solution
• Consolidated Multiple monitoring products
• Microsoft Systems Management Server 2003
• Microsoft Operations Manager 2005
• Pilot roll-out in process of SCOM 2007
• Each 5-server Operations Management group
  supports up to 4,000 monitored servers
• Dell pushes out BIOS, firmware, and drivers to
  Dell servers using (ITDU) Inventory Tool for Dell
  Updates
• Benefits
• Global scalability
• Mission-critical reliability
• Enhanced security through centralized software
  distribution

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DELL USES SMS TO EMPOWER GLOBAL IT

• 80 Hierarchical SMS Servers support 100,000
  computers / 135,000 servers
• Dell reduced the number of SMS servers from 102
  to 80
• Larry Kiernan, Global Vice President of
  Technology Engineering, Dell IT
• At Dell, were all about scaling out rather than
  scaling up. Although that approach has definite
  advantages from a cost perspective, it also
  presents some unique challenges from an IT
  management discipline. To properly manage the
  systems on which our business depends, we need IT
  management solutions that can scale to support
  the entire Dell enterprise and that can help
  small, centralized teams monitor, manage, and
  support that worldwide infrastructure.
• Takis Petropoulos, Senior IT Systems Engineer,
  Dell IT
• Deploying Windows Vista by using SMS will save
  us a lot of time and money. To users, Windows
  Vista is just another on-demand software
  application. When a user selects Windows Vista
  from the list of advertised applications, the
  User State Migration Tool preserves the users
  data and settings

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DELL USES SCOM TO MONITOR GLOBAL IT

• A system that formerly monitored 5,000 servers
  now monitors 24,000
• Dell reduced the number of management servers
  from 76 to 24
• David Rubio, Systems Engineer, Dell IT
• The breadth of features MOM 2005 offers enabled
  us to develop significant custom integration and
  automation. Our Windows Server monitoring life
  cycle is almost completely automated now, thanks
  to the MOM application programming interface, the
  Microsoft Connector Framework, and other MOM 2005
  features.
• Lon Alonzo, Systems Engineer, Dell IT
• With the addition of the Dell hardware
  management pack to MOM 2005 and the Dell
  OpenManage server administrator agents on Dell
  PowerEdge servers, we were able to extend the
  hardware monitoring capabilities. These
  PowerEdge-specific additions help MOM monitor for
  hardware events such as drive and fan failures,
  memory errors, temperature problems, and more.
• Pragnesh Rathod, Project Manager, Dell IT
• Dell IT is saving about 200,000 annually in
  effort hours thanks to the automation made
  possible by MOM and Dell OpenManage. In addition,
  our goal was to achieve server stability across
  the organization with a standardized and
  centralized systems monitoring infrastructure.
  Weve done that and preserved scalability in the
  process.

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DELL IT SYSTEM CENTER CONFIGURATION

• Hardware
• PowerEdge 2850 servers with Intel Xeon
• PowerEdge 6850 servers with Intel Xeon
• Dell/EMC CX 600 storage area networks
• Dell/EMC CX 700 storage area networks
• Software
• Dell OpenManage Systems Management Suite
• Microsoft Operations Manager 2005
• Microsoft Systems Management Server 2003
• Windows Server 2003 Enterprise Edition

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Second Customer Overview DaimlerChrysler

• Profile
• Seventh largest company in the world
• Doing business in more than 200 countries
  worldwide
• Global revenue of over US190 billion
• More than 365,000 employees worldwide
• Headquartered in Berlin, Germany
• Business Situation
• Standardizing software around Microsoft Systems
  Management Server (SMS) 2003 SP2 for distributing
  software
• Required to directly manage 38,000 computers
• Tightening upgrade cycles in response to worm and
  virus threats
• Solution
• Microsoft Systems Management Server 2003 SP2
• Dell PowerEdge Server Platform
• Benefits
• Single console for managing entire end-user
  machine state
• Global scalability
• Enhanced security through centralized software
  distribution
• Improved end-user and IT staff productivity

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Line-of-Business Monitoring Offering
SAMPLEIMAGE

• May 2007

DELL CONFIDENTIAL FOR USE UNDER CUSTOMER NDA
ONLY
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LINE-OF-BUSINESS MONITORING OFFERING

• Production Proof of Concept engagement
  includes
• One week of on-site advanced consulting services
  to
• Perform initial evaluation of environment
• Install and configure offering platform and
  reporting
• Perform a high-level assessment of the
  environment
• Line-of-Business Monitoring of Messaging
  services provides
• Standard reports and Service Level focused
  reports and graphs
• Service Level Alert thresholds and emails
• Design of a Service Level Health Condition
  using the new Workflow ability
• Database Services and Authentication offerings to
  follow later
• Dell Dual-CPU 29XX series PowerEdge server for
  hosting platform
• Configuration with DRAC, Energy Smart, and Dell
  OpenManage
• Microsoft Operations Manager 2007 and Windows
  Server 2003 Software
• No cost for software for 120 days (Time-limited
  software version)

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PAIN AREAS BENEFITS

• Businesses measure success by Service Lines, not
  by Application
• IT must meet service level objectives
• IT must market services to the business
  stakeholders
• Inability to tie processes to real-time service
  data and alert
• Inability to get the right information to the
  right people at the right time

• Analysis of the Line of Business service
• Applications
• Physical infrastructure
• Supporting services
• A model for the entire end-to-end service
• Ability to monitor and manage proactively
• Ability to tie together service lines, people,
  and processes

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DELIVERABLES AND RESULTS

• Provided at the end of the engagement
• High-level estimations for a complete
  production implementation including
• Software
• Hardware
• Services cost and length of time
• Functional Proof of Concept platform providing
• Reports and graphs based on real data
• Alerts and emails caused by real events
• Ability to start to visualize service level and
  operations
• Customer is left the keys to
• Brand new Dell 29XX series PowerEdge server with
• Dual Processor
• Multiple hard drive configuration for Microsoft
  SQL
• Dell DRAC card for full remote management

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Thank You!