QMS / Standards

1
QMS / Standards

• CIFM03
• Lecture 3

2
QMS / Standards

• Quality Management System Elements
• Quality Management System Standards
• The Auditor
• ISO Standards
• Review

3
Quality Management System Elements

• Effective Quality Management Systems exhibit
  three things
• Organisation,
• Resources,
• Procedures.

4
Quality

• In International standards, ISO, quality is
  defined as
• (The) degree to which a set of inherent
  characteristics fulfils requirements.

5
Quality standards

• AQAP 1, 13 14 (NATO)
• DEF-STAN 00-16
• FAA-STD-018
• DoD 2167
• ISO 90012000

6
Quality principles

1. Customer focus
2. Leadership
3. Involvement of people
4. Process approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationships

7
The role of the Auditor

• various Auditor rolesfirst, second and third
  party audits
• the auditorstrained, registered and monitored
• basic principlesdocumented, implemented and
  effective QMS

8
The Certification Process

• Perform a readiness audit, review feedback
• When ready, contact certification body/registrar
• Agree assessment date, brief participants,
  organise
• External Audit team perform on-site assessment
• Audit team provides an evaluation report and
  findings
• Findings reviewed, any corrective actions carried
  out
• Corrective actions are verified
• Registration granted
• Regular follow-up audits to ensure compliance
• auditing documentation, records and improvement

9
ISO 90012000

• Review of 90011994 and other systems such as the
  CMM, lead to an update to 9001 in December 2000.
• Existing QM systems had a maximum of 3 years for
  compliance with ISO 90012000
• New QM systems were assessed against the updated
  ISO 9001.

10
ISO 90012000 aim

• The stress is upon
• meeting requirements,
• value of each process,
• measuring process performance and effectiveness,
• continual improvement,
• these aims all stem from the quality principles
  earlier
• ISO 90012000 takes a process approach to QMSs
  plan, do, check, act.

11
ISO 90012000 - structure

• Conceptually simpler than 90011994, with only 5
  main sections to the standard
• Quality Management Systems
• Management Responsibility
• Resource Management
• Product Realization
• Measurement, Analysis and Improvement

12
Main Sections (i)

• The main sections to 90012000..
• Management Responsibility
• Commitment, Policy, Planning, Responsibility
  Authority and Communication, Review
• Resource Management
• Provision, Human, Infrastructure, Environment

13
Main Sections (ii)

• Product Realization
• - Planning, - Customer Related Processes,
  - Design and Development, - Purchasing, -
  Production and Service Provision, - Control of
  Monitoring and Measuring Devices.
• Measurement, Analysis and Improvement
• - each has specific notes to be adhered to

14
Main Sections (iii)

• Measurement
• Customer Satisfaction, Internal Audit, of
  Processes, of Product, Control of Nonconforming
  Product.
• Analysis
• - shall inform about conformity to requirements,
  trends in process and product, suppliers, and
  customer satisfaction.
• ImprovementContinual Improvement, Corrective
  Action, Preventative Action.

15
What is ISO 90003, in detail?

• provides guidance for organisations in the
  application of ISO 90012000 to the acquisition,
  supply, development, operation and maintenance of
  computer software and related support services
• BS ISO/IEC 900032004, British Standards
  Institute, Feb. 2004

16
ISO 90003 Structure

• ISO 90003 is structured to support ISO 9001.
• Following on from the three introductory
  sections, sections 4 to 8 cover the same topics
  as 9001
• Quality Management Systems
• Management Responsibility
• Resource Management
• Product Realisation
• Measurement, Analysis and Improvement

17
Internal Preparation

• Awareness
• Establish a team
• Determine the current ISO 9000 status
• Prepare an action plan
• Implement the plan and track its progress
• ISO readiness assessment

18
Software QA

• From the point of view of software quality
  assurance

REVIEWS
TESTING
SQA
STANDARDS PROCEDURES
MEASURE- MENT