Marc Pouw

1
PostEurop Roadmap for a sustainable postal sector

• Marc Pouw
• Secretary General

2
our environment is getting more difficult!
3
Vision

• PostEurop represents the European Postal Industry
  
• It supports its Members throughout the evolving
  market and promotes the industry interests to all
  stakeholders

4
Mission

• In the interest of all its Members, PostEurop is
  committed to supporting and developing a
  sustainable and competitive European postal
  communications market accessible to all.
• PostEurop focuses on customer requirements and
  satisfaction by improving operational and network
  quality and efficiency, by developing human
  resources and by shaping international postal
  regulatory environment.
• PostEurop brings added value to the European
  Postal industry by promoting cooperation,
  innovation with an emphasis on common interests.

5
(No Transcript)
6
PostEurop as facilitator to

• Bring together the entire European postal
  industry
• Look for and build on common (shared) interests
• Drive the postal market and business together
• Establish cooperation and unified approach
• Instill sense of importance that all players
  work together to face challenges
• Develop a strong written communications market

7
PostEurop Development actions

• Twinning (1999)
• Short term missions to exchange expertise in
  defined areas
• Accord II (2003 )
• Postal development cooperation and exchange of
  best practices in 5 strategic priority areas
• ACTIN (2003 2005)
• Train the Trainer to drive postal reform on
  acquis communautaire
• Operational Affairs Committee (2004 )
• Exchange of best practices in operations and
  quality (upgrading)

8
Twinning

• 200000 Euro funding from EC
• 60 experts
• 50 short term missions max 1 week
• 28 operators
• 1 full time project manager
• On defined subjects around acquis communautaire
• Overall objective
• raising awareness
• Implementing (or at least initiating) reform
• Development of European network

9
Accord II

• Total of 40 signatories
• Prime signatories
• 15 EU Members
• 13 Accession Members
• 8 Other Members
• Associated signatories
• UPU
• CERP
• IPC
• POSTEUROP
• Support from EC

10
Accord II - overview
Accord II - project overview
11
(No Transcript)
12
Operational Affairs Committee
13
PostEurop Letters Test

• Executed by Danish Post
• At least twice a year depending on participants
• /- 20 operators participating
• Costs fully borne by participating operators
• But results for internal use only PostEurop
  cannot disseminate

14
CAPERS

• Improvement of Quality of service of
  Pre-Accession Posts (now new EU Member States)
• Transfer and deploy best practice (CAPE / CAPE
  2000 / FACTEUR)
• Supporting technology and business practice
• Implement for each Post (PREDESv2, REDES)
• Communciations hub
• Inbound system
• Outbound system
• Enquiry system
• Train operators
• Lessons material for future deployment

15
QSF projects

• Balkan project
• Introduction of diagnostic measurement system in
  5 Balkan operators (Bosnia Herzegovina,
  Croatia, Romania, Serbia Montenegro, Slovenia)
• EUR 120 000 budget
• UNEX 2005 project
• Introduction of full UNEX 2005 in 9 central and
  eastern European operators (Czech Republic,
  Estonia, Hungary, Latvia, Malta, Poland, Romania,
  Slovenia and Slovakia)
• EUR 700 000 budget

16
PostEurop key assets

• Unanimous common positions on key policy issues
  (Second Postal Directive, WTO, OECD, UPU Congress
  proposals, )
• Focus on common interests of Members, high
  standard quality of service, best practice
  exchange, benchmarking
• Annual customer fora, trainings and workshops on
  customer awareness, satisfaction
• Postacademy e-learning platform, seminars,
  workshops, training
• External financing for activities of approx. EUR
  1,500K per year

• Policy driver EU and world wide agenda
• Builder of operational cohesion European postal
  network
• Customer focus
• Consulting capacity / training
• Project financing

17
PostEurop proposal

• Accord on worldwide level?
• Global approach of postal development and postal
  reform
• 5 key targets
• Members direct involvement through Twinning
• Replication of best practices from successful
  European experience
• In support of QSF, less administration

18
Contact PostEurop Headquarters Tel 32 2
7247280 Fax [phone] Email
posteurop_at_posteurop.org