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Education Nurses, Midlevel Providers, Physicians, Ancillary Staff

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Doctor to Doctor. Physician education. Presentations to all ... Online competencies. Short face to face meetings if possible. Video streaming. Electora ... – PowerPoint PPT presentation

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Title: Education Nurses, Midlevel Providers, Physicians, Ancillary Staff


1
Education Nurses, Mid-level Providers,
Physicians, Ancillary Staff
  • Michelle Magee, MD
  • Anita Manley, RN, CDE
  • Sara Hohn, RN,MS,CDE, CNS, BC-ADM

2
Education
  • Initial ongoing education
  • Nursing
  • Mid-level providers
  • Physicians
  • Ancillary services, including pharmacists,
    nutritionists, clerical staff, medical assistants
  • Patient education diabetes survival skills

3
Educating the adult learner
  • Empowerment
  • Enable to manage glucose using insulin therapy
  • to know when to proactively seek help
  • Experience
  • Interactive provision of clear information
  • Reflection
  • Allows understanding of meaning, value,
    consequences
  • Insight
  • Newly seeing meanings, patterns, relationships,
  • or possibilities
  • Change
  • Behavior, attitude understanding

4
Expanding the TeamStaff education
  • Champion Training Course
  • Anita Manley RN CDE
  • October 12, 2007

5
Essential Elements
  • Institutional Support and Multidisciplinary Teams
  • Standardized Order Sets
  • Infusion
  • Subcutaneous which promote basal / bolus regimens
  • Algorithms / Protocols / Policies
  • Address dosing
  • Nutritional intake
  • Special situations TPN, enteral tube feedings,
    perioperative insulin, steroids
  • Safety Issues
  • Transitions in Care and DC planning
  • Metrics How will you know youve made a
    difference?
  • Comprehensive Educational Program
  • Nurses
  • Dieticians
  • C.N.A.
  • Physicians
  • Pharmacists

6
Hyperglycemia in hospital patients at SWMC
  • 12/05 - Multidisciplinary Glycemic Control
  • Committee meets for the first time (MGCC)
  • 03/06 - MGCC presents GC to the Executive Team
  • 05/06 - MGCC presents to the Quality Committee of
    the SWMC Board
  • 06/06 - SWMC Board endorses GC as a quality goal
  • 07/06 Presentation to Internal medicine,
    surgery, obgyn, anesthesia, oncology, hospitalist
    groups
  • 09/06 - Foundation provides funding
  • 10/06 - The Glycemic Team starts working
  • 02/07 Nurses training begins and Physician
    academic detailing begins,
  • 04/07 Clinical Dietitians education
  • To present - continuing New employee training
  • Future webinservice .

7
Comprehensive Education
  • If you think education is expensive - try
    ignoranceDerek Bok Past president, Harvard
    University

8
700 nurses by the end of March 2007
9
Objectives
  • Describe the benefits of improved blood glucose
    control in the hospital
  • Discuss your role in improving patient blood
    glucose levels in the hospital
  • Describe the difference between basal,
    nutritional, and correction dose insulin.
  • Identify the needs of and your responsibility to
    a newly diagnosed patient with diabetes prior to
    discharge.

10
Speakers
  • A physician champion presented the glycemic goals
    and why SWMC has embraced them.
  • A glycemic control team pharmacist presented the
    piece on insulin and the insulin order sets for
    both subcutaneous and IV delivery.
  • A glycemic control team CDE presented the
    survival skills and nutrition education for
    patients newly diagnosed.

11
How did we accomplish this?
  • Mandatory for most nurses (a shorter version was
    offered to the ED)
  • 25 Three hour classes were scheduled throughout
    Feb and March.
  • A monthly class is offered for new hires and for
    those who did not make one of the original
    classes

12
Results so far
  • Approximately 550 nurses were educated in
    February and March
  • An additional 125 have attended the new hire
    sessions held monthly since March
  • We continue to present monthly to new hires and
    to those stragglers who missed out for various
    reasons

13
Doctor to DoctorPhysician education
  • Presentations to all committees
  • Internal medicine
  • Surgery
  • Cardiology
  • Intensivist and Hospitalist
  • Pulmonology
  • ENT
  • OBGYN
  • Oncology
  • Pediatrics
  • Individual 11 academic detailing for those
    requesting or needing more detail

14
Education and the snow ball effect
15
The More we understand the more we expect
  • Education has enhanced communication between
    patient care staff, providers and the GCT
  • Use of rapid cycle P.D.S.A. (plan,do, study,act)
    allows changes in ordersets to be made quickly in
    response to staff feedback
  • The nursing education was and is still being
    revised in response to order set changes and
    staff feedback.

16
Areas for improvement
  • Increase the use of basal insulin
  • Post discharge planning and follow up
  • Glucometrics specific to providers/groups
    ordering insulin.

17
Holding the Gains
  • WebInservice Mandatory for Nurses, Pharmacists
    and Dietitians
  • Tutorial Covers
  • Types of diabetes
  • Hospital hyperglycemia and patient outcomes
  • SWMC blood glucose targets
  • Insulin terms, action, delivery and safety
  • Hypoglycemia
  • Glycemic control team services
  • Discharging the patient with diabetes

18
Passing the Testis linked to Annual Pay for
Performance
  • 17 multiple choice questions related to the
    glycemic module
  • Staff can access web inservice anytime
  • They have 10 months to pass all the modules
  • Failed test can be retaken until passed
  • Changes can be made easily to accommodate changes
    is practice or focus.

19
Contact information
  • Anita Manley
  • Diabetes, Endocrine and Nutrition Center
  • At Southwest Washington Med Center
  • 360 993-5215
  • amanley_at_swmedctr.com

20
Inpatient Diabetes Management-the Oregon
ExperienceFrom a CNS Perspective
  • Sara Hohn RN, MS, CDE, CNS, BC-ADM

21
Seize Opportunities
  • There has been great momentum in the inpatient
    arena at OHSU at times
  • There are other times movement has been slower
  • The point is to accept the lulls, but always look
    for opportunities to get things moving in a good
    direction again

22
Challenges We Face Today
  • Less resources
  • More complicated patients
  • Length of stay decreased
  • Better treatments requiring more care at the
    bedside
  • Less staff nursing time for learning

23
A Very Positive Time Was Had...
  • When cardiac surgery protocol was developed a few
    years ago
  • Since that time wound infections have decreased
    and are meeting benchmark
  • Prior to this protocol, infection rate was too
    high

24
Oregon Health and Science University Cardiac
Surgery Protocol
  • Piloted in August, 2004 only in cardiac surgery
    population.
  • Audits started immediately.
  • Each chart when audited was followed by an email
    to the nurse as to what they did not do right or
    correct work was reinforced
  • Multidisciplinary group met within 2 weeks of
    start date and 20 situations were brought up that
    might merit changes in the protocol

25
Process Developed
  • Case scenarios with complex questions to make
    nurses think hard
  • Endocrinologist involvement at all in-services
    which conveyed evidence based data as to why this
    was very important to initiate
  • Much discussion about nurses fear of hypoglycemia
    vs. adverse effects of hyperglycemia

26
Survey For Nurses Re Cardiac Surgery Protocol
  • Five in-services were done during summer 2004
    prior to pilot launch in fall
  • At each in-service, the nurses were taught about
    the protocol but approximately 70 changes were
    made during the in-services due to nursing input
  • This made the protocol much more user friendly
    and then resulted in higher nursing commitment

27
Change in Insulin Drip on Non-ICU Units
  • OHSU historically has been progressive by having
    insulin drips on non-ICU units over the past ten
    years
  • Both providers and nurses have complained more
    recently that the drip was not able to take care
    of various levels of insulin sensitivity
  • It became obvious a new drip was needed on
    non-ICU units

28
Change in Insulin Drip on Non-ICU units (contd)
  • There currently is an attempt by endocrine
    services to improve the insulin drip we currently
    are using on non-ICU units
  • No new drip is being added
  • Goal is to improve consistency in protocols
  • Any focus on a protocol can be a time for nursing
    in particular to speak out on their workloads and
    issues

29
Change in Insulin Drip on Non-ICU units (contd)
  • This drip will not be more work for the nurses
  • They are voicing safety concerns to validate
    their complaint, without really understanding the
    real question at hand which is safety

30
Change in Insulin Drip on Non-ICU units (Contd)
  • The cardiac surgery protocol has been very
    successful over the last few years and so it was
    decided the floor protocol needed to utilize the
    column method as well
  • Continuity of care across ICU to non-ICU units is
    the goal

31
Quality Executive Committee Meeting
  • Most key members are in support of tight glycemic
    control
  • Nursing executive wants teaching done in a safe
    manner and wants as few protocols as possible
  • Charge given to head of quality to create a
    workgroup for moving drip forward and discussing
    staffing issues, etc

32
Result of Quality Exec CommitteeMeeting
  • Additional key group forming
  • Head of Quality leading this group
  • Also involved will be
  • Head of nursing education
  • Diabetes education manager
  • CNSs and Nurse Practice Education Coordinators
  • Endocrine MDs and Diabetes CNS
  • Surgeons
  • Hospitalists

33
What is Helping To Move Things Forward at OHSU
  • JACHO interest, including the new credentialing
    process for diabetes care in the hospital
  • Data extensive showing tight control in hospital
    reduces complications and therefore saves
    hospitals money in the long run
  • Support from endocrinologists in Diabetes Center
  • Interest coming from surgeons and other doctors

34
New Protocol to Be Piloted Carefully
  • Step down cardiac unit which is used to using
    cardiac surgery intensive protocol is going to
    study the drip with all the nurses and give
    feedback to endocrine. Next step is to pilot it
    on surgery unit after changes made by step down
    unit
  • Issue split out to two things
  • New drip is needed (old one not working anymore)
  • Staffing Issues/ Need for more Education

35
We Need to get More Creative With Nurse Education
  • Online competencies
  • Short face to face meetings if possible
  • Video streaming
  • Electora
  • Posters

36
Inpatient Position Statement from AADE
  • This will be done in the next year
  • Position statements coordinated by Professional
    Practice Committee
  • Role of diabetes educator in the hospital will be
    clarified in this statement
  • Inpatient specialty practice group on AADE website

37
Physician Education
38
Eliminating inpatient sliding scale insulinA
reeducation project with medical house staff
  • Systematic program to reeducate on how to manage
    inpatient hyperglycemia without SSI
  • General medicine with diabetes or BG gt 140
  • Two house officers/24hr period for all subjects
  • Rounded with Endo twice daily for two weeks
  • 88 patients identified in 8 wks 16 house MDs
  • Basal-bolus intensive Rx
  • 98 historical control patients

Baldwin, et al. Diabetes Care, 28 1008. 2005
39
Eliminating inpatient sliding scale insulinA
reeducation project with medical house staff
  • Measures of glycemic control results
  • study
    control p
  • mean gluc SD (mg/dl) 150 37 200
    51 lt0.01
  • gluc lt 60 mg/dl () 3.60
    1.40 0.01
  • low BG requiring IV D50 () 26
    30 NS
  • gluc gt 250 mg/dl () 6.5
    20.5 lt0.01
  • glucose 80-140 mg/dl () 43.8
    22 lt0.01
  • glucose 80-180 mg/dl () 65.1
    43.1 lt0.01

Baldwin, et al. Diabetes Care, 28 1008. 2005
40
Eliminating inpatient sliding scale insulinA
reeducation project with medical house staff
  • A1c guided change in therapy
  • Used admit A1c and hospital BGs to guide change
    in DM Rx regimen
  • Results
  • study
    control p
  • A1c obtained () 99 32
    lt0.01
  • Mean A1c () 8.7 10.2
    NS
  • DM Rx changed () 80 32
    lt0.01
  • 1 yr f/u in 34 patients, A1c down from 10.1 to 8
    p lt0.01

Baldwin, et al. Diabetes Care, 28 1008. 2005
41
Hospital Physician Insulin Rx Education
Initiative
  • 907 bed urban tertiary care teaching hospital
  • 30 units (1/2 med/surg)
  • Medicine and Surgery physicians
  • - attendings (staff and private)
  • - housestaff
  • In-services grand rounds medicine and surgery
    housestaff noon conferences/teaching conferences
  • Academic detailing 14 high volume internists
    5 high volume nephrologists

42
Pre-launch Letter to Attending Physicians
  • Introducing order set
  • Rationale for glycemic control in the hospital
  • Targets for glucose for hospital
  • Insert type of order set to be implemented
  • Insert date will start utilization of orders
  • Signed by hospital VPMA/Chief Medical Officer
  • Attach
  • Order set
  • AACE Consensus Statement on Hospital Management

43
Education impacts outcomes Glucometrics
Magee, Beck et al. Insulin Congress 2006 Abstract
130
P lt 0.01
P lt 0.01
P lt 0.01
44
Hospital Physician Insulin Rx Education
Initiative FY 05- Q2 06
  • Indicator () Relative
    improvement
  • Basal Insulin Use 21.3
  • Uncontrolled Diabetes 19.1
  • 1st am day 2 BG gt 180mg/dl 35.9
  • Pt days BG gt 180mg/dl 13.9
  • Pt days BG lt 40mg/dl - 5.9
  • severe hypoglycemia went from 4.9 to 4.7 of
    patient days

45
Physician Glycemic Control Report Card
  • Rehabilitation Hospital
  • 10 staff physicians
  • In-serviced on rationale and strategies for
    targeted glycemic control in the hospital
  • Subcutaneous insulin order set implemented
  • MD report cards

46
Distribution of BG ranges by MD
of values
Blood glucose range (mg/dl)
47
Physician Report Card
  • Blood Glucose Measures 1/1-2/28/07
  • MD A
  • BG range Total BGs total BGs BGs
    cases
  • 0-39 0 0.0
  • 40-60 2 0.7
  • 61-79 12 3.9
  • 80-180 255 83.8
  • gt180 35 11.5
    304 34

48
Strategies for ongoing education
  • Communication/Marketing
  • Insulin Rx Updates
  • New staff education
  • Enduring education tools

49
Enduring Education Materials
  • Web Intranet based CME modules
  • IV insulin
  • SQ insulin
  • DKA HHS
  • Peri-operative management
  • Pocket book

50
Diabetes Survival Skills Education (JCAHO
expectations ADA Certification)
  • Content areas
  • - What is diabetes?
  • - Fingerstick BG monitoring
  • - BG targets
  • - Insulin self-administration
  • - Hypoglycemia prevention, recognition Rx
  • - Hyperglycemia recognition
  • - Sick Day Guidelines
  • - When to call the doctor

51
Discussion
  • amanley_at_swmedctr.com
  • hohns_at_ohsu.edu
  • Michelle.F.Magee_at_Medstar.net
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