Next Generation IT Infrastructure Management

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Next Generation IT Infrastructure Management

• ATUG March 2005
• Convergence and Infrastructure Management

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What are we here to talk about?

• The Convergence of Telephony, Internet, Video,
  Wireless.
• Managing your converging IP network, the OOBI
  approach.
• Out-of-Band Infrastructure Cyclades Secure
  Integrated Approach to IT Infrastructure
  Management.
• ROI, OOBI and Cyclades Why, What and Who.

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Driving forces in the Telecom market

• open competition between operators due to the
  total deregulation of markets
• explosion of digital traffic, e.g. due to the
  increasing use of internet
• increasing demand from businesses for new
  multimedia services
• Increasing demand from businesses for integrated
  data, voice and video.
• increasing demand from users for a general
  mobility.
• Increasing demands from investors for improved
  profitability, increased revenues, broader
  service areas, greater productivity.

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What is the answer ?

• The next-generation network (NGN) will be the
  underlying infrastructure designed to support
  those communications needs

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Meet the Next Generation Network (NGN)
Data (IP)
Voice (phone)
Video (cable / sat)
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How solid and real is NGN?

• Discussions started in the late 90s
• Big vendors actively involved Cisco, Alcatel,
  Nortel, Broadcom, Lucent, Huawei
• Big operators actively involved BT (UK), KT
  (Korea), NTT (Japan), Sprint (US), China Telecom
• Standard bodies actively involved ITU-T, IEEE,
  IETF,
• NGN Focus group at ITU-T (May 2004)

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What does NGN mean for business?

• Lower cost for current services (VoIP)
• Reduced time to market and life-cycle costs of
  offering new services
• New, innovative services (video phones, 3G
  mobile)
• Improved communications and productivity

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NGN is the best of two worlds

• Internet multimedia, packet-switched, easy to
  use
• Telephone networks high reliability, quality of
  service
• NGN (IP-based) flexible as the Internet,
  reliable as PSTNs

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Cyclades and NGN the Out-Of-Band approach

• The same challenges presented today in managing
  IT infrastructures of IP networks will be valid
  when managing NGN networks. What are they ?

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IT Infrastructure definition

• IT Infrastructure
• Data Center Infrastructure (servers, storage,
  )
• Network Infrastructure (routers, switches,
  firewalls, )
• Remote/Branch Infrastructure

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IT Challenges

• Increase Service Levels
• Availability, response time
• Lower Service Level Costs
• Operational, asset, facility
• Lower Risks
• Business, technical

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Traditional Approaches

• Bulk Up Redundant Assets
• Servers, Storage, Routers, Switches, Clusters,
  Whatever
• Staff Up Redundant People
• Give Up Too Much Redundant Time and Money
• Costly, complex and hard to manage
• Some applications REALLY need this, most dont
• Increases service levels, decreases risk, BUT
  INCREASES COST

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Traditional Approaches
Low Service LevelLow CostHigh Risk
High Service Level High CostLow Risk
?
NoRedundancy
FullRedundancy Or Better
Is there a better way?
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Out-of-Band Infrastructure (OOBI)
The Integrated Approach to Remote Administration
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Understanding Cyclades big bang(Lost in
Space movie clip)
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What is the function of an ESP ?

• Emergency Service Port or simply console port
  is an old concept present in any device and is
  used when the normal means of communication with
  the device fails.
• When things dont work, use the console port to
  fix the problem !

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Out-of-Band Management Concept
IN-BAND
Corporate Network Infrastructure
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Remote Administration Evolution
In the real worldIts not about one
technology,its about ALL of them
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Todays IT Production Infrastructure
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No Remote Administration Asset Outage
Systems/Network Management

• Assets not available due to
• OS failure
• Configuration error
• Hardware problem
• Other problem

Monitor Control
IT Asset Outage

• To fix Local Administration
• Walk
• Drive
• Fly
• 3rd party

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The Answer Out-of-Band Infrastructure (OOBI)
Out-of-Band Infrastructure (OOBI) provides
secure alternate paths to connect into the
production infrastructure so that disconnected
assets can be reconnected remotely and
subsequently returned to normal operation.
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Typical OOBI Setup
Dial-up, Wireless, Production Ethernet, Management
Ethernet
Console Server or
KVM Switch
P
Server
O
W
Server
E
Server
R
Production Ethernet
Server
Switch
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Cyclades AlterPath System - OOBI
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OOBI Value Propositions

• For all IT Infrastructures
• By nearly eliminating the need for Local
  Administration
• Cut Costs/Improve Operational Efficiency
• Improve Asset and Personnel Productivity
• For applications with non-redundant
  infrastructures
• By significantly reducing the Mean Time To
  Recovery (MTTR)
• Increase Service Levels
• Lower Risk

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OOBI ROI One Customers Perspective

• European Telecom deployed 2000 IT assets over 2
  years
• Reduced IT Operational Costs
• Decrease in overtime labor costs 88
• Reduced IT Operational Risks
• Decrease in average fault fix time 97
• Reduced 149 hrs in 2002 to 3 hours in first half
  2004
• Improved IT Personnel Productivity
• Assets expanded by 33 per year to 100 remote
  sites
• No additional personnel needed
• Improved IT Asset Productivity
• Decrease in total fault hours 88
• Reduced 4898 fault hours in 2002 to 505 hours in
  first half 2004

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Beyond Incident Resolution

• Improved diagnostics
• External system logs
• Increased Automation
• No human intervention to recover (or avoid) from
  certain faults
• Data acquisition
• Data logging
• Regulatory compliance Sarbanes-Oxley, HIPAA
• System logs
• Access logs
• Data logs

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OOBI Today and Tomorrow
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OOBI What the analysts say

• An out-of-band IT management infrastructure
  significantly reduces the need for physical
  presence in the data center and remote site
  visits when an IT asset drops out of the
  production network.
• It is key IT infrastructure management technology
  to increase operational efficiency, cut costs and
  boost IT asset and personnel productivity.
• - Glenn ODonnellMeta Group

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OOBI What the analysts say

• To be effective, the management architecture
  should include an out-of-band infrastructure
  solution to complement management tools from
  within the production network.
• - Dennis Drogseth
• Vice President Enterprise Management
  Associates

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Cyclades Facts

• Incorporated 1991, Fremont California
• 16 locations worldwide
• Employees 320
• Private, self-funded and profitable company
• 8000 customers including 85 of Fortune 100
• Australia/New Zealand headquarters, Sydney (2003)
• RD Center in Brisbane Australia (7 engineers)
• Over 300 customers in Australia, including
  Telstra, RTA, Optus, AAPT, Verisign, Cybertrust,
  Suncorp, ASIC, National Bank of New Zealand and
  Animal Logic

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• There is a wide range of techniques to provide
  QoS connections, including
• Over-dimensioning
• Providing underlying connections, either
• Actual separated physical routes, or
• Virtual circuits
• Various QoS protocols, both IETF and proprietary
  solutions
• These techniques cannot yet be reliably operated
  end-to-end, but can (and do) work in current
  networks