ACTIVE DORSET CSP Towards an Excellent Service

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ACTIVE DORSET CSPTowards an Excellent Service

• Date 10/01/06
• Venue AFC Bournemouth
• Facilitator Fiachra O Mathuna, Chief Executive,
  Active Dorset CSP

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What is TAES?

• Towards an Excellent Service or TAES is a
  self-assessment tool for measuring the level of
  performance of an organisation.

Why carry out a TAES assessment?

• Government focus on improved delivery of
  services
• Mechanism for determining level of performance
  as a means of improving
• Perception of sport as being weak in terms of
  delivery evidence!

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Active Dorset CSP TAES process

• Step 1 Carry out scoping exercise to identify
  potential participants in and timeline for TAES
  process
• Step 2 Meet with Validator and agree process
• Step 3 Prepare for Focus group (10/01/06)
• Step 4 Collect evidence and analyse outputs from
  focus group
• Step 5 Prepare draft Improvement plan
• Step 6 Validator undertakes post-assessment
  review of outputs from focus events and content
  of improvement plan
• Step 7 Improvement plan is considered and
  adopted by Active Dorset Board
• Step 8 Implementation of improvement plan

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The TAES framework

• 8 Themes
• 31 Criteria
• 4 Levels
• 1 Evidence Schedule
• Q. What do we need to know for our work today?

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The 8 themes of TAES

• Leadership
• Policy Strategy
• Community Engagement
• Partnership Working
• Use of resources
• People Management
• Standards of Service
• Performance Measurement Learning

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The 4 TAES themes for today

• Leadership
• Policy Strategy
• Community Engagement
• Partnership Working
• Why these four?
• Range of Partners/Stakeholders attending event
• Best use of limited time available
• Sufficient time within process to gather
  additional stakeholder views if necessary

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The 4 levels of TAES

• Excellent
• Good
• Fair
• Poor
• To become fit-for-purpose every county sports
  partnership must achieve a Fair rating by April
  2006

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Before we start

• Read each of the pieces of evidence before
  making a decision,
• Discussion is important for arriving at decisions
  by consensus, you are in mixed groups so listen
  and learn, but also contribute your views are
  valued
• Each group must fill in for every criteria a
  Record of evidence or an Improvement area or
  even both but NO BLANKS!!!
• Dont hesitate to ask myself or others for
  information to help you make decisions
• Please dont walk away with the workbooks
• Finally, dont forget to enjoy it???

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On behalf ofACTIVE DORSET CSP its partners and
stakeholdersI would like to thank you for
contributing to our, and therefore your, journey
towards excellenceMay we continue to work
towards excellence together!