KPIs and improving the outcomes focus of PSP

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KPIs and improving the outcomes focus of PSP
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Personal Support Programme (PSP)

• More than an Employment Preparation programme

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Objective of PSP
To assist participants overcome multiple
non-vocational barriers and achieve economic and
/ or social outcomes.
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PSP Outcomes

• Economic outcomes have trebled in the three years
  of the programme.
• Around 25 of participants achieved economic
  outcomes in 2005-06.
• Social outcomes
• Around 50 of participants achieved a social
  outcome in 2005-06.

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PSP Outcomes

• Sustainable outcomes.
• Around 45 of participants who achieve economic
  outcomes are off-benefits after 12 months.

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PSP delivers employment outcomes for long-term
income support recipients.

• Of those people who achieved a sustained
  employment outcome
• 62 had been on income support for more than 3
  years
• 38 had been on income support for 5 years or
  more and
• 4.4 had been on income support for 10 years or
  more.

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Assessing performance of PSP Providers

• Key Performance Indicators (KPIs)
• Including compliance with the Code of Practice
  and PSP Service Guarantee
• High Performance Indicator Framework (HPIF)

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Performance Framework Key Performance
Indicators

• 1. Efficiency
• 2. Effectiveness
• 3. Quality

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Performance Framework KPI 3 - Quality

• Quality is a new KPI for the 2006-09 period.
• Assessment by Contract Managers in line with the
  Deed, Code of Practice and Service Guarantee.

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Performance Framework - High Performance
Indicator Framework (HPIF)

• Designed to complement the
• KPIs in the PSP Funding Agreement and
• performance management under the Departments
  National Contract Management Framework (NCMF).

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Performance Framework - HPIF

• The HPIF will be used
• By providers to track and manage their
  performance
• By the Department to monitor performance and
• To underpin business allocation and
  reallocation decisions.

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Performance Framework - HPIF

• Referral to Commencement Ratio
• Retention Rate
• Outcome Rate
• Timeliness of Exit Reports

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Performance Framework - HPIF

• There have been a number of changes to the HPIF
  since 1 July 2006, in particular
• Data based on a rolling two year period.
• Exit report indicator.
• Outcome Rate Indicator.

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Performance Framework - HPIF

• Outcome Rate Indicator is new for this funding
  deed period.
• The outcome rate is an important additional
  measure.
• Data for the outcome rate will not be available
  until December.

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Improving the outcomes focus of PSP

• Service delivery arrangements support the
  achievement of economic outcomes
• Referral and advocacy
• Transition support

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Improving the outcomes focus of PSP

• Service delivery arrangements support the
  achievement of economic outcomes
• Referral and advocacy
• Transition support
• Strategies to achieve Interim and Final
  Economic Outcomes

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Reviewing KPIs
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