Security Train the Trainer for NCMS

1
Security Train the Trainer for NCMS

• March 22, 2007

2
Where we are now

• True or False
• In our Industry all Security Officers
• Present briefings of consistent quality
• Have excellent skills in creating and delivering
  training
• Provide outstanding ongoing support to their
  programs/employees

3
The Issue

• Most employers, both proprietary and contract,
  conduct some sort of site-specific training to
  orient the new employee to his or her job. This
  often follows no standard format and consists of
  an existing employee, usually with no background
  as a trainer, walking the new person through the
  policies and procedures at the particular
  facility. To make matters worse, there is
  usually no quality control and no attempt is made
  to evaluate the effectiveness of the training.
• Patrick Kane, Introduction to Practical Security
  Training, (Butterworth-Heinemann Publishing,
  Boston, 2000), Page 2.

• Most employers, both proprietary and contract,
  conduct some sort of site-specific training to
  orient the new employee to his or her job. This
  often follows no standard format and consists of
  an existing employee, usually with no background
  as a trainer, walking the new person through the
  policies and procedures at the particular
  facility. To make matters worse, there is
  usually no quality control and no attempt is made
  to evaluate the effectiveness of the training.
• Patrick Kane, Introduction to Practical Security
  Training, (Butterworth-Heinemann Publishing,
  Boston, 2000), Page 2.

• Most employers, both proprietary and contract,
  conduct some sort of site-specific training to
  orient the new employee to his or her job. This
  often follows no standard format and consists of
  an existing employee, usually with no background
  as a trainer, walking the new person through the
  policies and procedures at the particular
  facility. To make matters worse, there is
  usually no quality control and no attempt is made
  to evaluate the effectiveness of the training.
• Patrick Kane, Introduction to Practical Security
  Training, (Butterworth-Heinemann Publishing,
  Boston, 2000), Page 2.

• Most employers, both proprietary and contract,
  conduct some sort of site-specific training to
  orient the new employee to his or her job. This
  often follows no standard format and consists of
  an existing employee, usually with no background
  as a trainer, walking the new person through the
  policies and procedures at the particular
  facility. To make matters worse, there is
  usually no quality control and no attempt is made
  to evaluate the effectiveness of the training.
• Patrick Kane, Introduction to Practical Security
  Training, (Butterworth-Heinemann Publishing,
  Boston, 2000), Page 2.

4
One Role the Security Officer plays is Trainer

• How could your company benefit if Security
  Officers were more effective trainers?
• How would Security Officers benefit by being
  effective trainers?

5
Possible Solutions

• Part 1 - Standardized Training
• Why provide a standard briefing?
• Part 2 Background as Trainers
• Why train Security Officers to present training?
• What is the role of a trainer?
• Part 3 Evaluation and Quality Control
• Currently reactive based on results of
  inspections

6
How Can We Help?

• How can we enhance training expertise of Security
  Officers?
• First Provide a standard briefing everyone in
  every location can use
• Make sure content, and flow are correct and
  appropriate
• Second Provide Security Officers training in
  how to be a trainer.
• If trainers understand why training is
  designed/presented in a certain way, they will be
  more likely to incorporate how to make a course
  effective.
• This information will enhance the ability of
  security officers to develop and present their
  own unique training.
• Practice and feedback will help security officer
  become a more competent and confident trainer.
• Third Standardize how training is provided
• Include evaluation of training in Staff
  Assistance Visits.
• Sit in on training sessions
• Ask recently cleared individuals about training
  they received

7
Culture Change

• Culture is the sum of the qualities in the
  organization and our employees that arise from
  our ______ and ________
• What we believe affects our actions more than the
  written rules
• Mutual ___________ provides the basis for
  effective implementation
• Whatever your initiative, theres a pretty good
  chance that for it to work
• People must buy into the __________ of the
  initiative
• People must _______ how they think
• People must change how they ____
• Evolve security approach to ________ __________
  from inspecting enforcing

beliefs
behaviors
understanding
importance
change
act
coaching preventing
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Change!

• Change agents must
• Transfer the ______
• Transfer _________
• Transfer ___________
• Training vs. Learning
• Training implies something you do to employees
• Learning happens when
• people choose to ________ a new concept
• _______ its application in their own contexts
• reflect on their _________
• extend its _________ more comprehensively

vision
knowledge
responsibility
embrace
practice
experience
application
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A Security Officer Wears Many Hats
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Course Objectives
11
Knowledge of Training
12
Skills
Awareness
Story Telling
Listening/Asking Questions
Purposeful Movement
Paraphrasing
Role Playing