Using LibQUAL

1
Using LibQUAL to Inform Strategic Planning
Bradford Dennis and Barbara Cockrell, Western
Michigan University Libraries
More Focused Analysis
LibQUAL 2004
Communication

• Atlas.ti qualitative content analysis of comments
• Discipline-specific quantitative SPSS analysis

Strategic Plan
Action Plans for Committees

• Information Control
• Improvements
• Additional Full-Text Online
• Scholar Workstations
• Web Redesign
• EZ Proxy
• RefWorks
• SFX

• Library As Place
• Improvements
• Comfortable Chairs
• Extended Hours
• Lounge Area
• Café

• Affect of Service
• Improvements
• Extended Loan Periods
• E-mail Notification
• Training Tutorial

LibQUAL 2007
Range of Desired to Minimum Range of
Perceived to Minimum
Bradford W. Dennis 6/18/07