Presentation to

1
Australian Organisation for Quality (Queensland)
Inc

• Presentation to
• Brisbane Rotary
• 6th April, 2009
• Mario Pennisi FAOQ, MJ Ahern Medallist
• Former Chairman
• AOQ-QLD
• The Development and Use of Lean Six Sigma
  Competencies
• mario_at_aoq.org.au or mariopen_at_worldconferencesystem
  s.com
• Australian Organisation for Quality-Queensland-I
  nc

2
What will I cover ?

• Who is the AOQ-QLD?
• What is Lean Six Sigma?
• How Did it all Begin?
• So What to do?
• The Standardisation Process
• Scheme Committee
• Six Sigma Competencies
• Where are the Competencies?

3
What will I cover ?

• Uses
• Trainee
• Potential Employer
• Training Provider
• Lean Six Sigma Accreditation Register
• When Will Registered Training Begin?
• Summary

4
Who is AOQ-QLD?

• AOQ-QLD is the Australian Organisation for
  Quality-Queensland Inc
• A not-for-profit member based organisation to
  provide the business community with knowledge,
  expertise and assistance with integrating their
  management systems ("top down") including the
  legal requirements of governance and ethics, the
  regulated systems eg WHS and environmental as
  well as quality, risk, knowledge,
  energyconservation, continuity and compliance, so
  as to improve their bottom line.

5
Who is AOQ-QLD?

• Provides networking opportunities
• Groupings by Regions
• Grouping by Interest-Divisions (7 off)
• Specialist Registers for Systems Auditors, Six
  Sigma Professionals, Energy Conservation Auditors
• Conferences Australia wide
• Training Australia wide
• eZine Progressing Business
• Co-ordinate many of our activities with relevant
  University Schools and Departments, UQ, QUT,
  Griffith, Monash

6
Lean Six Sigma?

• Six Sigma is a tool for improving the
  profitability of business by aiming to reduce
  defects to 3.4 per 1,000,000 occurrences, project
  by project (SPC).
• The tool is DMAIC, Define, Measure, Analyse,
  Improve, Control.
• Six Sigma designates professionals by belts, eg
  White, Yellow, Green, Black and Master Black.

7
Lean Six Sigma?

• Lean is the elimination of waste, based on 5S
  (Sort, Straighten, Shine, Standardise Sustain).

8
Competencies-How Did it all Begin?

• 2005 Training Project
• Over many years the Australian Organisation for
  Quality (AOQ), through its consulting services
  arm, has been asked to source training providers
  for employers in need of training in Lean Six
  Sigma.
• Training and competency of Lean Sigma experts
  varies considerably across Australia.
• 2006 Formation of Six Sigma Division
• 2007 The Six Sigma Division decided to champion
  and facilitate the derivation of an appropriate
  set of international competencies for assessment
  to Black, Green and Yellow belts.

9
Standardisation Process ?

• RABQSA has a standard process for developing and
  registering competencies
• Need,
• Facilitation by RABQSA,
• Scheme Committee developed by AOQ-QLD,
• Facilitated Meeting to agree on Competencies and
  Measures,
• Review Period total of about 6 weeks,
• Registration launch to RABQSA Web Site,
• Feedback welcomed

10
Standardisation Process ?

• Scheme Committee is to assist RABQSA in four key
  areas
• key stakeholder engagement
• ongoing review of scheme requirements
• advice on RABQSA policies and procedures and
• independent review of Complaints and Appeals.

11
Standardisation Process ?

• The role of each Sub-Scheme Committee is to
• provide key stakeholder engagement
• develop certification requirements for a specific
  scheme or schemes
• identify requirements for maintenance of
  certification
• provide advice on methods for examination of
  defined competencies and
• provide validation of certification requirements
  to ensure ongoing relevance to industry.

12
Standardisation Process ?

• Six Sigma Scheme committee that was developed
  consisted of
• AOQ-QLD as Champion
• Facilitator - RABQSA
• AOQ-QLD Six Sigma Division
• Minitab
• NAB
• Quality-Associates International South East
• Pragmatic Improvement
• SAI Global
• Segla
• SGS
• Snowden Group
• Refer http//www.rabqsa.com/docs/downloads/ISD01.p
  df .

13
Six Sigma Competencies-Introduction

• ASQ American Society for Quality has a Body of
  Knowledge, which provides some assessment for
  competency.
• A participant can develop a project to be
  reviewed by an ASQ committee and then can sit the
  (multiple choice) examinations to obtain a Black
  belt, for example. This could follow a training
  period and possibly an RPL (Recognition of Prior
  Learning) process to reduce the training cost.

14
What are Competencies?

• A competency is the minimum capability that a
  competent person can perform, either
• Competent, or
• Not yet Competent
• This may not be sufficient for some employers.

15
What is the Format and Why?

• The competencies are laid out as follows
• Competency Performance Criteria Evidence Guide

16
An Example of Yellow Belt
Evidence Guide Demonstrate the impact that six
sigma has on businesses operations. Demonstrate
knowledge of the origins of Six Sigma,
including Motorola GE Statistical
Origin Identify KPIs that are important for an
organization in order to measure its progress
against strategic objectives Profit
Customer satisfaction Market share
Efficiency Product differentiation Demonstrate
knowledge of the project selection process and
when to apply DMAIC (Define, Measure, Analyze,
Improve, Control) as opposed to other problem
solving tools. Identify organizational goals as
they relate to the project selection process.

• Performance Criteria
• 1.1 Describe why Six Sigma is an important tool
  for business
• Philosophy of six sigma
• Origins of six sigma
• 1.2 Explain Organizational drivers and metrics
• Identify key drivers for business
• 1.3 Describe the importance of utilizing
  organizational goals
• Project selection

Comp 1 Describe the Value of Lean Six Sigma
17
An Example of Yellow Belt Comp1Describe the
Value of Lean Six Sigma
18
How Many Competencies Are There?

• Yellow Belt
• Seven (7) competencies.
• Green Belt
• Seven (7) competencies.
• Black Belt
• Nine (9) competencies.
• The competencies build on each other (so a Black
  Belt has 23 competencies).

19
Where are the Competencies?

• The competencies are available at
• Yellow Belt
• www.rabqsa.com/docs/downloads/TCD67.pdf
• Green Belt
• www.rabqsa.com/docs/downloads/TCD69.pdf
• Black Belt
• http//www.rabqsa.com/docs/downloads/TCD68.pdf
• Can be linked from www.aoq.org.au/six-sigma.htm

20
Use for Minimum Competencies?

• From Trainee
• Comparison among individuals
• Comparison of Course provided
• Basis for RPL to reduce training costs
• From Potential Employer
• Discriminate between Applicants
• Determine what in-house training might be
  required
• Discriminate between Providers
• Basis for RPL to reduce training costs
• From Training Provider
• Basis for Developing Training Programs
• Basis for RPL to reduce training costs
• Basis for Benchmarking training programs

21
Lean Six Sigma Accreditation Register

• AOQ-QLD Registers
• Systems Auditors QMS and EMS
• Energy Conservation Auditors
• Consultants
• Trainers
• Lean Six Sigma Practitioners, Yellow, Green,
  Black and Master Black Belt
• Details are at www.aoq.org.au/registers.htm

22
When Will Training to the Competencies Begin?

• Non-Registered Training
• Registered Training
• Market forces

23
Summary

• AOQ-QLD through its Six Sigma Division has
  championed the development of a set of Six Sigma
  competencies and had them registered
  internationally by RABQSA.
• The competencies are the minimum standards that
  any person should aspire to for each of the
  recognised belts, ie Yellow, Green and Black.
• Training to the competencies is a requirement for
  registration on the Lean Six Sigma Accreditation
  Register.

24
What Did I Cover ?

• Who is the AOQ-QLD?
• What is Lean Six Sigma?
• How Did it all Begin?
• So What to do?
• The Standardisation Process
• Scheme Committee
• Six Sigma Competencies
• Where are the Competencies?

25
What Did I Cover ?

• Uses
• Trainee
• Potential Employer
• Training Provider
• Lean Six Sigma Accreditation Register
• When Will Registered Training Begin?
• Summary

26
Questions ?

• Thank you for your attention!
• Contact Information
• mario_at_aoq.org.au