Motivation Quick Test

1
Motivation Quick Test!

• Anything that increases the scope of a job e.g.
  Job rotation, job loading job enrichment defines
  what? (1)
• Mayo said people were motivated by what, equally?
  (2)
• The 3rd level (from the bottom) of Maslows
  hierarchy is what? (1)
• Name the 2 strands of Hertzbergs 2 factor theory
  and give an example of each (4)
• Who identified the Hawthorne Effect? What was the
  main finding? (2)
• What does centralisation mean in business
  organisation?

2
Motivation Quick Test!

• Which theory X or Y says managers assume workers
  are motivated by many different needs? (1)
• What is the financial reward given for payment
  per unit produced? (1)
• What are the two schemes by which shares may be
  given as financial rewards (2)
• What is an advantage of profit sharing for a
  business?
• What is the financial reward given to staff whose
  work is considered better than average? What
  yearly event is this often linked to (and who
  said these meetings were useless?!) (3)
• Give 2 examples of common fringe benefits for a
  bank manager (2)

3
The Answers

• Job enlargement
• Economic AND social needs
• Social needs
• Motivators (achievement / promotion / improvement
  / recognition / responsibility)
• Hygiene Factors (pay / conditions / supervision
  / company policy)
• Mayo watching employees motives them and
  increases productivity
• Where power is concentrated at the top of the
  hierarchy e.g. Head Office
• Theory Y
• Piece rate
• Save as you earn Share options
• Staff see profit in a positive way, not as
  something just disappearing to shareholders
• Performance related pay (PRP) / Annual appraisal
  / Hertzberg
• Pension / company car / private health care / gym
  membership

4
Aims Today

• Be able to define change management and
  identify the key business issues it involves

5
The Rate of Change
Or.
????
6
The causes of change?
Proactive or Reactive... Whats the difference?
7
Is change a problem?
Why??
8
Managing Change
1. Planning
2. Implementation
4. Review
3. Control
9
Planning..
Where do we Want to be.?
Where are we now?
How do we get there?
Things are a lot easier if people affected are
involved identifying the problem initially
10
Implementation issues
Routines
Pay
RESISTANCE
Status
Employment
Security
11
Implementation issues
Maslow
Change Management Programmes
Information
Involvement
RESISTANCE
12
Control
Are we there?!!
Where did we Want to be.?!
S.M.A.R.T.
Dont forget.
It helps you get where you want to.
13
Review
What comes next?!
14
Radical Change - BPR
NEW!!
NEW!!
Businsess Process Re-engineering
NEW!!
NEW!!
Rethink EVERYTHING!!
15
OR Continuous Improvement
Continuous Improvement..
Gradual Change
Kaizen
Small steps
16
Kaizen (Continuous Improvement)
Kaizen
s
s
rather than investment in new technology.
Based around people and ideas.
17
The cumulative effect!





Change
Change


Change
Change
Change
Change
Change
Change
Change

Change
Change
Change
Change

Change
Change
Change
Change
Change
Change
Change
Change
Change
Change
Change


Change
Change
Change
Change
Change
Change
Change

Change
Change
Change

Change
Change
Change

Change
Change


18
The special ingredients







Improving the job



Doing the job
Team working


1 Employee 2 jobs


Empowerment



Target Setting
19
Potential problems with Kaizen
s
Training Costs
Culture