Montage

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Unified Contact Interaction
advancing optimization and efficiency in call
center and agent activities
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Customer Interaction and Relationship Management
Reports
ACD
Recording
Scripting
CRM
Speech
Chat
IVR
Dialer
Email
and more
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Contact Center Management
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Easy to use graphical interface

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Increase Revenue

• Complete Customer View
• Failsafe method of capturing information
• Accurate view of customer activity
• Central manageability of interaction
• Promotes repeat business
• Faster response and resolution improves quality
  of service

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Decrease Expenses

• Lower agent training costs easy to use unified
  module
• Reduces agent requirements
• Handle more calls
• Reduce problem escalation

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Common Top Benefits Cited
What are some of our customers telling us?

• Customer is getting correct information
• Less calls to customer service
• Increase in up-sell opportunities
• Reduce agent staffing requirements
• Stronger historical customer database
• Better supervisor oversight

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Summary

• Affordable, fast ROI and easy to use
• Your choice of delivery method On-Demand,
  Hosted or premise
• Fast integration with your systems and databases

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Getting Started

• Its easy
• No startup cost
• No contract
• No obligation
• For more information visit our web site or
  contact us at [phone]