Tier 2 Programs: Set Up

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UTC Supplier GoldOverview
April 2007
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What is Supplier Gold?
The Supplier Gold process is a method for
aligning and linking the entire Value Stream
around customer focused metrics

• Key Aspects
• Process is consistent across UTC, participation
  is voluntary
• Facilitate accelerate performance improvements
• Recognize Supplier Excellence

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What is Supplier Gold?

• Supplier Gold recognizes a suppliers current
  core lean program and assures alignment with UTC
  performance criteria.
• Common business performance measures
• Promotes lean concepts with the objective of
  building a continuous improvement culture
• Does not dictate implementation details
• Supplier utilizes their own Operating System

 
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UTC Supplier Gold Standards

• Relentless Root Cause Analysis (RRCA) / Mistake
  proofing extensively
• used. Proactive defect elimination

• Sustained delivery excellence

• Robust, Sustainable, Self directed continuous
  improvement organization

• Products and services consistently meet or
  exceed customers expectations

Target may be superseded by Best-in-class
performance when validated by benchmarking and/or
customer feedback
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Business Performance Review

• UTC Performance Metrics
• Nonconforming Parts (PPM)
• Supplier Responsible Escapes
• On-Time Delivery
• Overall Rating

On source of Quality and delivery ratings is the
UTC Scorecard
Quality and Delivery ratings are assessed for
each business unit the supplier has business
with.
https//suppliers.utc.com/srs/sq_login
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UTC Lean Assessment

• New on-line assessment
• New assessment contains 133 questions focused on
  lean
• UTC lean assessments for Manufacturing and also
  Service Distributor operations
• The survey may take several hours to complete
  and requires input from many areas of your
  company from the CEO to quality, manufacturing,
  continuous improvement, etc.

https//prod.openratings.com/
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Customer Satisfaction
Market Feedback Analysis (MFA) Questionnaire
completed by all UTC customers

• MFA Question Categories
• Overall performance
• Cost competitiveness
• Quality of product
• Delivery
• Ease of doing business
• Customer support
• Flexibility
• Response to information requests
• Attitude, Courtesy, and Professionalism

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Supplier Gold Gap Closure Tools

• Process Improvement Waste Elimination
• Lean Events Training
• 3P Production Preparation Process
• Value Stream (Process) Management
• New 5S
• Set-up Reduction
• Process Certification
• Total Productive Maintenance
• Standard Work
• Escape Awareness

• Problem Solving
• Quality Clinic Process Charting (QCPC)
• Mistake Proofing
• Relentless Root Cause Analysis (RRCA)
• Market Feedback analyses
• Marciano Chart
• Russo Charts
• Elephant Charts
• Impact maturity
• Decision Making
• Passport Review

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UTC Supplier Gold Process Steps

• 1) Complete UTC Lean Self Assessment
• Measures use of Lean/ACE Tools
• Provides Lean score with recommendations
• 2) Assess Delivery Quality performance
• Includes all UTC customers
• Review for special circumstances
• 3) Deploy Market Feedback Analyst (MFA)
• Sent to all UTC Divisions
• Participants include
• Procurement Management
• Quality
• Buyers
• Continuous Improvement

UTC Lean Assessment
Market Feedback
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UTC Supplier Gold Process Steps

• 4) Develop Gap Closure Plan (If Required)
• Delivery / Quality Metrics
• Lean Assessment score
• Customer Satisfaction (MFA)
• 5) Conduct Onsite Validation
• Key questions for management associates
• Shop floor observations / supporting evidence
• 6) Present to UTC Supply Management Council for
  award approval
• 7) UTC Supplier Gold Award ceremony

Scorecard Gap Identification
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• For more information please contact
• Eldrin Cruz eldrin.cruz_at_pwr.utc.com818-586-5080
  818-912-0613