New Zealand Greyhound Racing Association Inc' Grievance Management Process

1
New Zealand Greyhound Racing Association
(Inc.)Grievance Management Process
Issued May 2008 v.3
Yes
Is your complaint against the Association Board
or Management?
Use Complaints Management Process
No
Decision Made
Yes
Rules 93 through 98 of the Rules Of Racing
provide process.
Is your complaint regarding a Judicial Charge or
decision?
No
Notify the Association (Chief Executive) in
writing with the details of the grievance. Any
ancillary documents are to be provided. Where
required, further details may then be sought from
the other party.
Has the grievance been resolved by the rules
and/or policy through Management?
Yes
Is the outcome to your satisfaction?
The CEO will make the necessary considerations
and confirm whether the Association can aid the
resolution process.
Yes
No
Yes
Matter resolved
No
Request mediation through the Association (if
this has not previously occurred).
Unless specifically defined in the Rules of
Racing Management will settle the grievance.
Where required the grievance will be brought to
the attention of the Board. The Board under Rule
21.2 has the ability to make a decision on any
grievance brought to their attention (subject to
other rule provisions and right of appeals).
Alternatively with Partnerships/Syndicates
grievances under Rule 115.1 the Association has
the ability to appoint a single arbitrator
satisfactory to both parties to rule a decision.
Decision will be made by one of the above
authorities.
Will the Association aid the process under
current rules and/or policies?
Yes
Is the outcome to your satisfaction?
No
No
This will be confirmed in writing to seek other
avenues for resolution.
Option to seek independent legal advice.
All grievances must come into the Association to
the attention of the Chief Executive. The Chief
Executive owns the process and will be
responsibility for its management. The
grievance may be directed to the appropriate
authority within the Management team or Board of
Directors. Any costs of assistance may be sought
at the Boards discretion. Where required at the
discretion of the NZGRA grievances may be
referred to the New Zealand Racing Board.

• The NZGRA always aims to
• Resolve the grievance with timeliness.
• Take a positive, collaborative and consistent
  approach to grievances.
• Treat the grievance with integrity and
  importance.
• Maintain the necessary confidentiality.
• Work towards problem solving rather than
  pinpointing blame.

2
New Zealand Greyhound Racing Association
(Inc.)Grievance Management ProcessGuidelines

• When deciding whether or not a Grievance should
  be dealt with by the Association the following
  questions should be taken into consideration
• Is the welfare of a greyhound/s at stake?
• Is the integrity of greyhound racing at stake?
• Does this involve members of the public or only
  licenced persons?
• What are the financial implications of this
  grievance? (GRNZ, NZRB, LPs, Clubs etc).
• Does this grievance involve staff or board
  members?
• Does this grievance involve other authorities?
  (Police, RSPCA, Councils, Customs)
• Does this grievance involve legislative breaches?
  
• Does this grievance involve other businesses?
• Does this grievance involve NZGRA procedures and
  processes?
• Is this grievance surrounding documentation
  and/or agreements?
• What is the time-frame for resolution?
• Possible avenues for resolution include
• NZGRA Management and/or Board
• Mediation/Arbitration (Independent or Association
  appointed)
• Independent legal advice
• Small Claims Court
• Disputes Tribunal