Kirsty King

1
IT Professionalism Agenda Implementation

• Kirsty King
• ICT Business Manager

2
Aims of SFIA

• Move away from generic job descriptions
• Recruiting the right people
• Encouraging our staff to define the roles
• Shaping our service
• Leaning of ICT processes
• Driven by overall VFM targets
• Link the SFIA job roles to service catalogue to
  determine our new structure

3
Process

• Buy in from the top down
• Manager lead
• Engaged Employee Group
• Staff briefing
• Training on SFIA - management, employee group and
  HR
• Role Profiling
• Procure ASPIRE system
• Staff Training

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Time Line

Dec 09
ASSESSMENT
Service plan
Manager Approval
APPRAISAL PROCESS
PPD
Self assess
Define roles
Create core group
APPROVAL
Jan 09
Define project plan
Training
Managers Buy In
5
Role Profiling

• Team Leaders listed expected roles
• Worked with Team Leaders and Employee Group/Team
  members to create wish lists (8-9 skills)
• More roles were then created for the differing
  skills within teams
• Focus on core skills (6 skills max)
• Create Job Descriptions based on core skills

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Matrix
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Example Core Skills
Senior Support Technician Level of responsibility
4 - Enable
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Next Steps

• Consistency check
• Line Managers/Employee Group/Business Managers
• Self assessment and evidence gathering and input
  into the ASPIRE system
• PPD review with Line Manager
• Ongoing 6 monthly/annual review

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To be aware of...

• Focus on the role and not the person
• Ask questions How often? Can you provide
  evidence now?
• Dont overlook the generic role
• Level of the skill is not the same as the
  developmental level, e.g. can grow into it.
• Manager does not have to have the same skills as
  the team

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Use of the Skills Framework

• Write useful job descriptions and role profiles
• Formalise reporting lines within the new
  structure
• Single status review of new job descriptions
  looking at job enrichment
• Identify right skills for development
• Set correct criteria for recruitment and selection

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Use of the Skills Framework

• Measure skills against the skills needed and
  identify gaps
• Assess performance objectively
• Select the right individuals for projects
• Diagnose strengths and development needs
• Define future requirements to enable ICT to
  deliver a quality service

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Questions?