The International Center For Entrepreneurship

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The International Center For Entrepreneurship
Ventures Development (ICEVED)

• Internet Business Solutions

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Evolution in the Business Climate

• Global Competition
• Deregulation
• Internet Time

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Evolution in Operations

• Employee Services Productivity
• Customer Care
• Supply Chain Management

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IT Investment Portfolio
Business Criticality
Innovation
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Internet Business Solutions

• Customer Care
• E-Commerce
• E-Learning
• Supply Chain Management
• Workforce Optimization

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Customer Care

• Information Access
• Search Engine
• Content
• Knowledge Base
• FAQ site
• Self-Help
• Collaboration
• Order Inquiry
• Customer Care Personalization

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Customer Care

• Multiple 2-Way Internet Connections
• Interactive Trouble-Shooting
• Network Design
• Configuration
• Application Sharing
• Web Forums
• Voice over IP
• Enhanced Collaboration
• Entry Point for CustomerInteractions

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E-Learning

• Live Video Broadcasts
• Interactive Presentations
• Policy Training
• OTJ Procedural Training
• Virtual Classrooms
• Mixed Media Mentoring

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E-Learning

• Real Time Alerts
• Mixed Media Content on Demand
• Training Registration

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E-Commerce

• Connect
• Customer
• Suppliers
• Distributors
• Partners
• Manufacturers

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Supply Chain Management

• Shorter To-Market Life Cycle
• Less Inventory
• Rapid Response to Market
• Design
• Re-New
• Retire
• Outsource
• Manufacturing

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Supply Chain Management

• Customer Satisfaction
• On-Line Ordering
• On-Line Product Configuration
• Shorter Engineering to Production Cycle
• Increase Market Share
• Product Quality Sustained
• Outsourcing

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Workforce Optimization

• Reduce Administrative Tasks
• Infrastructure
• Employee Time
• Strategy
• Value Adding Activities

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Win-Win Relationship with your IT Department
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Relationship with IT Department

• Strategic Planification of you Buisness on the
  Network
• Business Needs
• Business Direction
• IT Possibilities
• Innovation
• Detect Customers Needs
• Needs Possible Problems
• Strategic IT Solutions

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Relationship with IT Department

• Contact with Client
• Communications
• Problem Solving
• Joint Solutions
• Benchmarking
• Competitors
• IT development
• Imitate
• Differentiate

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Relationship with IT Department

• IT Department must Describe the Customers Needs
• Physical Value Chain
• Virtual Value Chain
• Extracting Value from the Valur Chain