An dea of

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An !dea of
Shri U.S.Panda
GMTD Durg
Brought to Reality
durg.bsnl.co.in
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chhattisgarh.bsnl.co.in/durg

• KEY FEATURES

• Up to Date information about SSA Durg.
• Details of all the staff members at one place
• Links to various websites related to BSNL
• Important announcements in detail.
• Online Directory with E-Mail IDs powered by
  Flexi-Search
• Call details for all calls except Local Landline
  Calls. Information regarding date, time,
  duration, pulse.
• Duplicate bills. (Can be used for making payments
  at the counter)
• Download section for distribution of important
  forms.
• Whom to call section with a list of all important
  numbers of BSNL Durg
• Photo Gallery section with a collection of latest
  photographs.
• Feedback form for online message sending from the
  site itself.

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chhattisgarh.bsnl.co.in/durg

• WORKING CONCEPT

INTERNET
EXCHANGE
Internet Information Server Placed at Durg
Exchange
EXCHANGE
SUBSCRIBER
SUBSCRIBER
EXCHANGE
Processing Computer Placed at Durg Exchange
SUBSCRIBER
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chhattisgarh.bsnl.co.in/durg

• ONLINE DIRECTORY

• No need to put Name, Surname, Door Number, Street
  Number, etc in particular boxes
• Enter Upto 5 Words (in any sequence) related to
  the person you are searching for

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chhattisgarh.bsnl.co.in/durg

• ONLINE DIRECTORY

E-Mail addresses (If updated and allowed for
public view by the concerned subscriber) are
displayed with the phone number and address.
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chhattisgarh.bsnl.co.in/durg

• ONLINE DIRECTORY

• Key Words allow the subscriber to add words
  related to him that are not included in the
  standard directory information. Words related to
  profession, members of the family, etc can be
  added and will be used when a directory search is
  done by other visitors.

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chhattisgarh.bsnl.co.in/durg

• ONLINE DIRECTORY

STD Code Station and Station STD Code can be
searched from a single interface. Wide search
criteria facilitates searching of a station even
if the exact spelling of the name is not known.
Provide a few characters and the list will
display all related stations.
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chhattisgarh.bsnl.co.in/durg

• CALL DETAILS BILLING

• Login with Phone Number and Consumer Number
• Facility to change the password
• View address as in records and send modification
  requests if required
• View duplicate bill of latest month. The same can
  be printed and presented at the payment counter
  while making payments.
• View call details for past 4-6 months. Record of
  each and every call made in a particular month.
  (ISD,STD,Group Dials, Mobiles, Local landline of
  other providers) with date and time of call,
  number called, duration and pulse.

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chhattisgarh.bsnl.co.in/durg

• CALL DETAILS BILLING

• Facility to set / modify keywords that are used
  during the online directory search.
• Information about the previous login. (Date and
  time)
• Facility to set / modify the e-mail address and
  option to make the address Public / Private.
• The private address is used by BSNL to send
  information regarding latest offers and other
  features.
• A public e-mail address is displayed when the
  number of the concerned subscriber is displayed
  in response to a directory search.

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chhattisgarh.bsnl.co.in/durg
DOWNLOADS
Users can download various forms and formats and
thus a lot of stationary cost will be saved.
Further, this will enable the visitors to submit
requests in one visit instead of the conventional
system of one visit for form collection and then
other for submission. Presently 26 forms are
available for download.
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chhattisgarh.bsnl.co.in/durg

• WHOM TO CALL

• Our website displays a list of numbers that
  entertain the complaints. All these numbers
  provide Complaint Registration Number which can
  be used as the reference number while enquiring
  further about the developments.

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chhattisgarh.bsnl.co.in/durg

• CONTACT US

• Mails sent through the Contact page of the site
  are directly invigilated by the DGM(AP). A high
  frequency of checking the mails ensures that no
  mail remains unattended for long. The Hi-tech
  equipments enable the DGM(AP) to keep an eye on
  the mails even when he is on the move.
• Appropriate instructions are issued to concerned
  officers / departments by him and a follow up of
  the same ensures that complaints lodged through
  e-mail do not see a dead end.

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chhattisgarh.bsnl.co.in/durg
OTHER INGREDIENTS

• GM's Message
• Excel Waiting Position
• About Us
• Present Status
• General Info
• Our Cities
• Our Staff
• Chhattisgarh BSNL
• BSNL Main Site
• TRAI

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chhattisgarh.bsnl.co.in/durg

• BENEFITS

• Visitors are now able to know about various
  offers of BSNL Durg.
• Instead of advertising for various schemes and
  offers and updating the hoardings etc for every
  new scheme, the website will be advertised and
  all the schemes and offers will be advertised in
  the website itself once it gains popularity
  amongst people.
• The cost of advertising on our own website will
  be negligible due to the dynamic updatability of
  the website.

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chhattisgarh.bsnl.co.in/durg
BENEFITS

• Thoughts/Plans and Visions of the administrative
  body will be conveyed to public in a non
  expensive way.
• General enquiries regarding tariff plans and
  offers etc will reduce thus giving better working
  atmosphere to support / enquiry staff. This will
  certainly enhance the quality of response made to
  sensible calls which are hindered due to general
  enquiries in the present scenario.
• Clients will get a control over the misuse of
  their connection even when the dynamic locking is
  not enabled. This will be of great use both for
  residential and commercial users.

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• THANK YOU