Improving Staff Effectiveness

1
Improving Staff Effectiveness

• Barbara Brown

2
The HR Agenda in a Recession

• How is it working now?
• Improving employee effectiveness
• Recruitment in the Google Age
• What are your options?

3
How is your business doing?

• What staff/employment challenges did you have
  before the recession?
• What are the challenges now?
• What changes have you made already?
• What else do you think you need to change?

4
Improving Employee Effectiveness

• Trust your staff
• The value of mistakes
• Measuring performance
• Job ownership
• Your role as manager
• Hire for attitude train for skill
• Work/life balance

5
Trust Your Staff

• People cannot take responsibility without
  information with it they can
• Train your staff to do the job and make the
  decisions they need to
• Agree the principles that everyone will work to
• Trust them to do it

6
Mistakes How to Manage Them

• Mistakes are bad Right?
• Managing mistakes
• Celebrate them
• Deal with them quickly
• Learn from them

7
Measuring Rewarding Performance

• Judge by results not by the number of hours
  worked
• Tell staff personally when they do a good job
• And encourage colleagues to do the same for each
  other
• Make sure your people know how their targets
  contribute to the success of the company

8
Job Ownership Participation

• Involve staff in business decisions that affect
  them
• Tell me and I will forget.
• Show me and I may remember.
• Involve me and I will understand
• Make sure they have the skills to do their job
  well
• Agree targets

9
Your Role as Manager

• Believe the best of your staff
• Listen without judgement
• Ask them what help they want
• Give it to them
• Acknowledge when you dont have an answer

10
Hire for attitude Train for skill

• A good sales person makes a good sales manager
• He has all the right skills technically but hes
  left his previous jobs on points of principle

11
Hire for attitude Train for skill

• Exploit strengths
• Make sure the existing team will be happy working
  with them
• If someone is unhappy see if there is something
  else they can do well
• Deal with poor job fit quickly

12
Work/Life Balance

• Customer needs first
• Involve staff in solutions
• They often have the best ideas
• If they feel good they work better

13
Successful Recruitment

• Profiling
• Job
• Ideal candidates
• Sourcing
• What methods do you use to find candidates?
• Selection
• What method is right for you?
• Consistency
• Evidence
• Evaluation

14
Google Age Recruitment

• Web Recruitment
• Advertising
• CV search
• Social Networking
• Word of mouth employees customers
• Search the sites potential candidates use
• Competitors
• Graduates
• Offer internships
• Local
• Shop advertising
• Schools
• Radio Advertising
• Agencies Head-hunters

15
What are your Options?

• What else do you think you need to change?
• What structure suits your business best?
• What management style suits your business?
• What are your staffing options?

16

• Questions?
• Barbara Brown
• barbara_at_effectivepeopleuk.com
• 08445 689970