Unified Communications: Drivers

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Unified Communications Drivers Benefits
Brian Fenix Business Development Manager Unified
Communications and Collaboration HP Services
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HP Overview

• The worlds largest IT company - 104bn FY07
• The worlds 6th largest software company
• Ranked the 8th most sustainable corporation in
  the world by the The Global 100.
• Enables more than 200 million mobile phone
  subscribers.
• Powers 106 of the worlds 120 stock exchanges
• 5bn Health and Life Science business
• HP Services are one of the largest System
  Integration partners for both Microsoft and Cisco
  WW

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HP / Microsoft Frontline Partnership

• The Microsoft and HP partnership is one of the
  oldest of its kind in the industry with more than
  20 years of combined marketplace leadership. Our
  focus on innovation and synchronization, our
  technical expertise and track record, and
  stability-driven approach enable us to offer
  proven Frontline Innovation for the way you run
  your business.

• The benefits to customers
• Adaptability
• Credibility
• Stability

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Reducing HPs climate impact
HPs goal is to reduce the combined energy
consumption of our operations and products to 20
below 2005 levels by 2010.
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Enabling our customers to developsustainable
computing plans

• Re-designing data centres to make the best of
  smart cooling technologies
• Archiving and data management processes
• Automation of energy saving procedures
• Virtualisation partitioning large servers to
  run multiple operating systems and thus
  increasing utilisation
• Deployment of thin clients for desktop users
• Mobile computing and remote working technologies
  which transform the workspace and reduce energy
  costs
• Slashing travel costs through video conferencing

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Research by Royal College of Physicians Feb.
2008

• Annual savings of 60,000 tonnes of carbon dioxide
  (CO2) and around 121m on travel costs could be
  achieved if 3 of NHS trusts used standard
  conferencing technology, according to research by
  the Royal College of Physicians.

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Unified Communications CollaborationKey
Benefits

• Reduce CO2 footprint
• Streamline IT and facilities management
• Enhance collaboration and service delivery
• Drive significant time savings for employees

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Unified Communications and Collaboration
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Market Momentum
As of Aug 20, 2007
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Healthcare Objectives and Challenges
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Healthcare ObjectivesImproving patient outcomes
while managing costs and privacy
Improve real-time collaboration among care teams
who consult on patient care



Integrate and transfer medical information from
various systems
Reduce medical errors and promote patient safety



Enable effective communication between caregivers
and patients
Connect IT at the hospital with remote
environments
Support staff training and continuing medical
education
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Traditional Hospital design multiple
proprietary networks
COMMUNICATIONS Voice/Video/Data
LIGHTING Schedules Occupancy Sensing
FIRE Functionality checks Detector service Fire,
Life, Safety
LIFTS Breakdown Maintenance Traffic Performance
SECURITY Doors/Cameras PIR Integration
24/7 Monitoring Breakdown Plant
Tuning Conditioned Monitoring Car Park Utilisation
ACCESS Doors Buildings Occupancy Feed Forward
ENERGY Utility Monitoring (Elec/Water/Gas/Oil) Ten
ant Building Air/Water Heat Lighting Back-up
Generation
HVAC Air-Handling Unit Boilers Pumps Fans Energy
Control Variable Air Volume Air Quality
Multiple Control Environments
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Digital Hospital Design single converged IP
network - the new utility
COMMUNICATIONS Voice/Video/Data
FIRE Functionality checks Detector service Fire,
Life, Safety IP Gateway to 1st Responder
LIGHTING Schedules Occupancy Sensing Tenant
Metering
LIFTS Breakdown Maintenance Traffic Performance
SECURITY Doors/Cameras PIR Integration
24/7 Monitoring Breakdown Alarms Central Plant
Tuning HVAC Conditioned Car Park Utilisation
ACCESS Doors Buildings Occupancy Feed Forward
ENERGY Utility Monitoring (Elec/Water/Gas/Oil) Ten
ant Monitoring Air/Water Heat Lighting Back-up
Generation
HVAC Performance Optimisation Air-Handling
Unit Boilers Pumps Fans Energy Control Variable
Air Volume Air Quality
Central Monitoring Control
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HPs vision ofUnified Communications and
Collaboration
Unified Communications Real-time Collaboration
PDA
Desk Phone
Whatever youre using
Whatever youre doing
Blackberry
Business Applications Integration
Mobile Phone
Wherever you are
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Unified Communications Collaboration Value to
Healthcare Providers

• Reduced medical errors and improved patient
  safety
• Improved productivity for healthcare
  professionals
• Improved access to patient information at the
  point of care
• Improved healthcare worker job satisfaction
• Simplified compliance with HIPAA and/or other
  regulatory mandates
• Helpful tools for controlling the rapid rise in
  healthcare costs
• Better quality patient care
• Improved patient satisfaction and patient care
  outcomes

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ScenarioMedical Training and Education
Keep the care team up-to-date with medical
advances and policies
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Medical Training and Education Keep the care
team up-to-date with medical advances and policies
Expensive to train and educate staff, and to lead
team-building from remote locations
Required accreditation and regulatory compliance
to avoid liability events
Industry Drivers
Standard procedures needed to improve operating
model
Inefficient collaboration for clinical and
research meetings
Training completion, accreditation rates, and
meeting attendance
Certificationlevel
Reduced medical errors and improved processes and
patient outcomes
Better adherenceto requirements and procedures
KPIs
Industry Benefits
Improved caregiver skill level, expertise, and
reputation
Improved productivity through employee
convergence on medical care, diagnoses, and
consultations
Improved compliance with regulations, such as
HIPAA
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Bucks New University

• Partnership with HP covering both the delivery of
  IT infrastructure requirements and an enhanced
  learning experience, includes
• implementing Voice over IP (VoIP) for all
  internal telephony requirements
• implementing wireless networks throughout the
  High Wycombe campus
• re-architecting the current data network
• introducing an integrated access and security
  capability on the campus
• enabling location independent learning for
  nursing students in Uxbridge
• providing fully interactive computer based
  learning environments
• implementing a multimedia resources capability
  with access to major reference sources
• developing e-learning and distance based
  learning, making full use of inter-activity and
  real-time methods

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York Health Trust

• HP Services and implemented a high speed
  convereged network and IP telephony at York
  Health Trust.
• Single voice and data network slashed management
  costs
• Network provided the foundation for advanced
  applications to improve patient care and
  streamline collaboration with partner care
  providers.

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Unified Communications and Collaboration Journey
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Evolution rather than revolution
Where are organizations today?

• Large installed base of mobile devices
• PBX with various applications
• IP network in place
• Data center operational
• Data messaging system e-mail, instant messaging
• Support management in place
• .50-75 of solution components already in place

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Unified CommunicationsBuilding the Solution

• Select core components
• Identity presence
• Collaboration
• Voice conferencing
• UM telephony
• Understand the key touchpoints
• Governance
• Security
• Application workflow integration
• Service Management
• Build the right foundation

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The UCC Journey is different for everyone
Tailored to the unique requirements of individual
clients
Solution elements
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Mobile telephony - IP telephony - Enterprise
applications - IP network upgrade - WLAN
networking - Portal - E-mail upgrade - Unified
Messaging - Collaboration (audio/video)
- Presence/Instant Messaging - Management -
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Using common infrastructure, management,
securityand standardized HW/ SW platforms
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1
Phased approach
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6
Time
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HP Unified Communications Step by Step
Methodology
Strategize
Planning
HP UC Components Services solutions, to help
Plan Implement and Support UC strategy Technology
solutions, from HP and leader UC solution
partners
Analyze
HP UC Services
HP Unified Communications
Identify
Implementation
Evolutionary Consulting System Integration
Approach
Design
Pilot
Implementation
Roll-out
Solutions
Manage
Support
Support
Verify
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Follow up

• UCC Executive Briefing Center Offerings
• Discovery Workshops
• Assessment Workshop (Business/Functional/Technical
  )
• Strategy Visioning Workshops
• UCC Demo
• Duration Half Day, Full Day, 2 Half Days , 2
  Full Days
• Featured UCC technology from Microsoft, Cisco,
  Nortel Ericsson
• HP UC Roadmap Service
• Ensuring business IT alignment
• Recommending approach and investments
• Identify future state and implications
• Roadmap measure
• Pilot Implementation Services

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Why HP Microsoft for your Unified
Communications

• Focus on business value first.
• Improve ROI and reduce payback period
• Risk less and evolutionary approach.
• Maximize investments
• Industry best practices approach
• Step approach
• Enabling the complete vision
• Complete product and services offering from
  mobility to infrastructure
• Business Application and Business Operations
  complete offering
• Leveraging actual desktop and network investments
  
• Leading UC Technology integration capability

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