Tools and Techniques of Continuous Process Improvement

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Tools and Techniques of Continuous Process
Improvement

• Presented by
• Elliot Price - Georgia Tech
• Economic Development Institute

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CISQ Sponsors
ATT Bank of America Beaulieu of
America BellSouth Telecommunications The
Coca-Cola Company General Motors
Corporation Georgia Power Company Interface Kimbe
rly-Clark Corporation NIST Manufacturing
Extension Partnership State of Georgia Sykes
Enterprises founding members
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Georgia Tech Industrial Extension
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Checklist of Center Services

• System Assessments - ISO 9000/14000
• Training continuing education, on-site,
  multimedia, web-based
• CISQ Implementation Programs
• Licensing Program
• Network Meetings
• www.CISQ.gatech.edu

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Checklist of Center Services (contd)

• www.CISQ.gatech.edu

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Other Services Available

• Energy Management
• Environmental Management
• Information Technology
• Lean Enterprise
• Marketing and Strategic Planning
• Process Productivity

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Todays Topics
Introduction
Management Involvement
Managing Change
Opportunity Realization
Measuring for Success
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Introduction
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PITT Crew Series Model
IMPROVEMENT
PROCESS
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Management Involvement
January 2004
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Aim High with Your CPI System
Developing a CPI program will not be
difficultachieving CPI that improves the entire
organization will involve more effort.
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CPI Strategic Plan

Assessment
Process Improvement Survey
Organizational Cultural Inventory
VISION, MISSION, and OBJECTIVES
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Circumplex
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Benchmarking Trips
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Develop a Vision
February 2004
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The Continual Improvement Cycle
Key Measures
Lower-level Objectives
Management Review
Mission and strategy
Prioritization of improvement actions
Analysis of data

• Customer complaints
• Internal audits
• Supplier issues
• CARs / PARs
• Employee suggestions
• etc.

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Mission/Vision Statement

• G.R.O.W. at GIW
• (Getting Rid of Waste at GIW)

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Focus on Key Objectives
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Measuring for Success
Point Completed
90
90
60
73
60
70
30
30
30
30
15
15
On-time Delivery
On-time Delivery
Customer Satisfaction
Customer Satisfaction
Continual Improvement
Continual Improvement
Cost Reduction
Cost Reduction
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Managing Change
March 2004
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The Employee Involvement Continuum
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8 Steps to Sustainable Change

• Create a sense of urgency
• Build a strong guiding coalition
• Develop a clear and compelling vision
• Ask different questions
• Work the action plan
• Design in early wins
• Hang in there
• Embed the change in the culture
• Excerpts from article by John Covington,
  Industrial Management,
  Nov./Dec/ 2002

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CPI Tools

• Waste Minization
• LEAN TOOLS
• Reducing Variation
• 6 SIGMA TOOLS

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Lean Mfg. Tools
April June 2004
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Case Study
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SIX SIGMAAttacking Sources of Variation
July September 2004
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Attacking Causes of Variation

• Recognizing Analyzing Reducing Variation
• Six Sigma Methodology Phases
• D - Define
• M - Measure
• A - Analyze
• I - Improve
• C - Control

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Comparison of CPI Initiatives

• Although all improvement initiatives have some
  similarities in terms of organizational culture,
  leadership requirements, and quality tools, there
  are some differences in how they drive
  improvement.

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Sustainability
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Top 10 Success Factors
The Standish Group 1999
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Manpower is something that is beyond
measurement. Capabilities can be extended
indefinitely when everyone begins to
think. Taiichi Ohno