HTM 133

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HTM 133

• Destination Geography

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Geography

• When you purchase a travel product, you are
  purchasing an experience and what you hope to
  experience is a place --- a different place --- a
  unique place. Geography is the study of place. If
  you are a travel professional or you intend to
  become a travel professional, geography is your
  product. Just as you would need to have a good
  knowledge of cars or computers in order to make
  and sell them, travel professionals need to know
  about places in order to package and sell them.
  No single person can visit every travel
  destination on earth, so you must be able to
  research a place from a distance. For that
  reason, and because geography is always changing,
  travel professionals must make the study of
  geography a lifetime pursuit.

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Destination Geography
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Destination Geography

• Topography (Physical Geography)
• Climate
• Culture
• Attractions
• Facilities
• Infrastructure

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Continents
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Destinations

• A location that travelers choose to visit.
• Hawaii
• Paris
• China

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Attractions

• A thing that draws visitors to a destination.
• PCC
• The Louvre
• The Great Wall
• Walt Disney World?

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Destination Geography
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Destination Geography
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Destination Geography
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Infrastructure

• Airports
• Highways
• Sewers
• Golf Courses
• Built Attractions

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Facilities

• Hotels
• Restaurants
• Convention Centers

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Culture

• What is it?
• Visiting / Hosting
• Dos and Taboos

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Cultural Considerations

• Distance
• Greeting
• Eye Contact
• Touching
• Names
• Level of Formality
• Status

• Gender Relationships
• expectations of women
• Gift giving
• Gestures
• Humor
• Meal etiquette

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France

• First names rarely used.
• Great pride in French culture.
• Short, limp handshakes.
• Main meal at midday.
• Avoid personal questions, politics, money.
• Chauvinistic about country and language.

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Japanese

• Formal business card protocol.
• Bow to greet --- relative ranking.
• Long or frequent eye contact is impolite.
• First names rarely used.
• Gift-giving is expected.
• Reluctant to say no.
• Patience, politeness and humility are valued.

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New Zealand

• Dislike being identified as Australians.
• Loud speech considered rude and irritating.
• Napkin serviette
• Diaper Napkin
• Rank is minimized / equality is valued.
• Initial formality, then more casual.
• Frank yet friendly.

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Malaysians

• Greeting Touch fingers.
• Touching uncommon, especially top of head.
• Never use curled finger (beckon)
• Use right hand to eat, touch people.
• Dont clear throat or blow nose in public.

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Australia

• Warm, friendly and informal.
• Firm handshake
• Frank and direct, dislike pretensions.
• Mate
• Like to argue.
• Punctual
• Sense of humor.
• Chicagoans with an accent.

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Sri Lanka

• Punctuality respected.
• Drink a lot of tea.
• Caste system
• Smoking during introductions is impolite.
• Left hand considered unclean.
• Nodding no
• Shaking yes

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Italians

• Demonstrative and emotional
• Hand Body gestures
• Shake hands / grasp elbows
• Male embrace
• Use last names until well acquainted.

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Brazil

• Use good eye contact
• A lot of touching elbows, arms, backs
• Titles are important
• Interruptions not rude
• OK gesture is rude
• Late night meal
• Strong coffee
• Stand close / Abrazo

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Arabs

• Stand very close
• Touch a lot, even kiss, hold hands
• Eat only with right hand
• Embarrassed by female immodesty
• crossing legs
• eye contact
• Very generous - gift giving
• Dont show sole of shoe.

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China

• Family name first
• Very personal questions are common
• Reluctant to say no.
• No touching
• Personal relationships / not contracts
• Applaud smallest acts