AGILE Advanced Governance of Information services through Legal Engineering

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AGILEAdvanced Governance of Information
services through Legal Engineering
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The problem

• Given changes in
• Business goals and organizational principles
• (Sources of) Law
• Customer/client demands
• How to design stable and law compliant services
  with maximum adaptability to accommodate an ever
  increasing amount of changes in rules and
  legislation in an organization driven by demands
  of politics and society?

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Project Goals

• Design method plus representation
• Distributed service architecture
• Design tools
• Organisational implementation method
• In order to manage, control and automate
• Many different knowledge sources
• That keep changing
• Of different owners
• In dynamic environments

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Most Important Innovations

• Represent sources of law independent of services
  and business processes
• Ontologies
• Rules
• Design and represent legal services and business
  processes based on models of sources of law
• Ontology of legal services
• Explicit links to original sources
• Explicit links to models of original sources
• Design methodology that better fits practical
  demands plus tools

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Representation of Services and Processes
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Consortium Why these partners?

• Delft UniversityExperience in multi-actor
  systems engineering, especially in a
  social-technical context
• INDProblem owner, dealing with political
  sensitive law enforcement using a complex IT
  environment
• IT companySE experience in designing large scale
  adaptive and maintainable systems
• Leibniz Center for LawExperience in AI Law,
  legal knowledge representation and legal
  reasoning
• OIInformation management experience in
  realizing compliance in many different client
  environments BPM academy

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Roles of Non-Academic Partners

• The IT company is responsible for implementing
  the SOA and testing the design methodology in the
  pilots.
• The IND is a thought leader, problem owner and
  will deliver experts for validation and
  evaluation of results.
• Through OI the DTCA are problem owners and will
  deliver experts for validation and evaluation of
  results.

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Why here and now Relevance to society (1)

• IND is the Immigration and naturalization service
  of the Netherlands
• The IND is redesigning under architecture (SOA)
  its business processes and renewing its
  information systems to be a
• Customer oriented
• Effective
• Efficient and
• Flexible organization
• By 2010
• IND defines one generic business process with all
  decision relevant information, including some
  process information, in a rule based service,
  allowing for
• Customer specific interaction design based on
  rules and legislation
• Maintaining a managed relation between changed
  rules and the configuration of the case
  management and other services
• Automation of decisions based on rules and
  legislation
• Profiling based on experience and national
  security
• Easy Maintenance of rules and legislation
• Management of changes and validity of rules and
  legislation
• Quick changes in response to political demands or
  national security

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Why here and now Relevance to society (2)
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Impact on industry and society

• The IND innovation is by far the largest
  implementation of a rule based service in scope
  and depth (methodology for distinguishing between
  ontology and rules in law) and integration of
  rules and case management based in an SOA.
• Therefore this can be seen as a pilot for all
  rule heavy and volatile organizations that can
  only survive by being agile and compliant, such
  as financial institutions, multinationals,
  healthcare organizations, insurance companies,
  governmental organizations and their agencies.

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Conclusions

• Scientifically relevant research in software
  engineering and computer science law
• Builds on existing and emerging Semantic Web
  standards
• Tackles urgent organizational and societal
  problems
• Using real life pilot cases
• With strong collaboration between academic,
  business and client organizations

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Most Important Innovations

• Build on Semantic Web technology, but specialize
  and extend for law
• A knowledge representation formalism for law
• A methodology for distinguishing between ontology
  and rules in law
• A description of legal services
• Integrating legal reasoning with other control
  mechanisms (e.g. business processes, experiences,
  feedback/feedforward loops and adaptive cycles)
• Explicit linking of representations to sources of
  law

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Complex Adaptive System

• Classical system CAS
• Persistent hierarchy emergent bottom up
• Fixed relationships complex connectivity
• Regulated process difficult network structure
• Stable feedback loops boundaries questionable
• Defined, causal relations
• CAS
• Open, non linear dynamical system
• Adapt and evolve in process of interaction with
  environment
• Reflexive
• Governmental work better fit with CAS perspective
• Political need for adaptive systems
• Need for new design principles, implementation
  methodologies, architectures, orchestration
  approaches

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Most Important Innovations -2

• Methodology and tools
• Governmental work better fit with CAS perspective
• Political need for adaptive systems
• Need for new design principles, implementation
  methodologies, architectures, orchestration
  approaches