Streamline Operations with Intelligent Data Integration

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CRM Analytics
Growth and Data-driven Decision-Making Tool
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CRM Analytics?

• A self-service application that enables users to
  analyze data. You can explore your data to
  discover new, unexpected insights.
• Get instant visualizations
• Get business updates.
• Look into the future and take result-driven
  actions.

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Importance of CRM Analytics

• Provides a platform to gather data from across
  the channels.
• Perform robust data analyses
• Helps in interpreting insights from collected
  customer data.
• Provide valuable insights into sales trends and
  patterns.
• Promote data-based strategies.

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Key Building Blocks of CRM Analytics
Social media, chatboxes, calls, survey forms, web
behaviour, etc.
Integration of data from multiple sources, its
warehousing and maintenance.
Monitor performance, predict sales, understand
customers, optimize operations, and efficient
resource allocation.
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01
Messy Data
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Missed Opportunities
Challenges that businesses face without CRM
analytics
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No Real-Time Data Accessibility
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No Performance Tracking
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Low Customer Satisfaction
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Advantages of CRM Analytics
- Customer Insights - Understanding of Customer
behaviour and preference - Recognizing high-value
customer through purchase patterns - Customer
lifetime value (CLV) analysis - Improved Customer
Engagement - Personalized marketing and service -
Customer segmentation - Customer retention and
revenue growth - Personalized customer feedback
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CRM Analytics Tools
Microsoft Dynamics 360
Salesforce CRM
Zoho CRM
Pipedrive
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CRM ANALYTICS FOR AI-POWERED PREDICTIONS AND
INSIGHTS
Hire a CRM Analytics Implementation Company
drive measurable outcomes.
91 8306730589
www.fexle.com
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