Transform your Campus with College Management System.

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Presented by eReleGo Technologies Pvt. Ltd.
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W h a t i s e G e n i u s ?
The "Campus and Academic Automation System"
(CAAS) in the EdTech sector introduces a
revolutionary approach to managing the complete
student life cycle, spanning both academic and
non-academic spheres. By harnessing a secure and
user-friendly software system, CAAS brings
automation to various campus activities. This
innovation operates on the Software as a Service
(SaaS) model, ensuring universal access from any
location, at any time. CAAS redefines how
educational institutions handle processes ranging
from student enrollment and academic progress
tracking to administrative duties such as fee
management and resource allocation. This
integration of functions onto a central platform
significantly enhances efficiency, accuracy, and
transparency in operations. Furthermore, CAAS
empowers stakeholders, including students,
educators, administrators, and parents, with
real-time access to pertinent information and
tools. This not only simplifies administrative
tasks but also fosters improved communication and
collaboration among all participants within the
educational network.
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Insights
Gathering Feedback Surveys we will create
surveys to gather structured feedback. Tools like
Munshify Forms or Calls Feedback Forms
Incorporate feedback forms on visits or Munshify
forms will allow users to submit comments and
suggestions. User Testing we will conduct
usability testing to observe users interacting
with our product and identify pain points before
updating to client. App Monitoring Monitor app
reviews number of downloads, if any negative and
show stopper reviews. Handling Reviews Respond
Promptly Address reviews, whether positive or
negative, in a timely manner to show that we
value customer opinions. Stay Professional We
respond to negative reviews with professionalism
and empathy. Avoid getting defensive. Implement
Changes We use constructive feedback from
reviews to make improvements. CSAT - On certain
time interval, CSAT Team will be touch base all
our client to understand Gaps which helps in
customer hold and Customer satisfaction.
Acknowledge Positives Respond to positive
reviews as well. A simple thank you can go a long
way. Addressing Issues Prioritize Prioritize
issues based on their impact. Critical issues
should be addressed quickly. Service Guarantee -
A Promise made to all our customers, all issues
will be resolved within in span of 24hours,
delays leads to payback of 1 or 500rs. This
initiate enlights the customer confidence. Provide
Updates Keep customers informed about the
status of issue resolutions. Offer alternative
Solutions When addressing changes, we provide
clear solutions or workarounds. Learn from
PatternsWe look for patterns in reported issues
to identify underlying problems that need
systemic fixes.
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Helpdesk support
Task Creation Customers initiate support
requests by submitting issues or requirements
through various channels such as email, chats or
calls Tickets should include essential
information such as institution details, a
description of the issue, relevant attachments,
and any other pertinent information which sets a
process of client interaction and a support to
document to work on. Task Priority Upon
receiving a ticket, the support team ( Business
Analyst) assesses its urgency and severity to
prioritize responses. This assessment helps
categorize tickets as high- priority,
medium-priority, or low-priority. Task
Assignment Assign tickets to the appropriate
support agents based on their expertise in
eGenius, master, multitenant. An intelligent
ticketing system can automate this process by
considering agent skills and availability. Task
Tracking The status of a ticket changes as it
moves through different stages of resolution,
such as "Not Started," "In Progress," "On Hold,"
and "Awaiting Feedback. Escalation All
Escalation had routed through mail channel for
the escalation matrix. Knowledge Base
Integration Integrate a knowledge base into the
helpdesk system. This allows support agents to
quickly access pre-existing solutions and
troubleshoot common issues. Reporting and
Analytics Regularly analyze data from the
helpdesk system to identify trends, agent
performance, and common issues. This data can
guide improvements in internal support
processes. Customer Feedback After addressing a
ticket, We will gather satisfaction survey to
understand support experience. This feedback can
helps us identify areas for improvement. our
customer base is Institute and operate from
Monday to Saturday 8.45am to 7pm support is
provided.
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Get In Touch
Website erelego.com
Call us 91 9986994328
Email info_at_erelego.com