The Future of Aviation Management with ServiceNow.

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• The aviation industry is presently experiencing
  major disruptions because of incompatible
  technologies.
• When IT is not integrated with other departments,
  it can create significant challenges in resolving
  issues for flyers.
• However, the introduction of ServiceNow will
  transform the aviation industry.
• As a cloud-based platform, ServiceNow comes with
  a comprehensive suite of solutions tailored to
  the unique requirements of the aviation industry.

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• In 2024, the aviation industry is anticipated to
  reach a milestone, with an estimated 9.4 billion
  passengers utilizing airline services.
• Therefore, it is crucial that major airliners
  worldwide consolidate and centralize processes
  into a unified platform.
• The aviation industry is projected to reach a
  landmark in 2024, with an estimated 9.4 billion
  passengers utilizing airline services.

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Faster and Effective Communications 

• Flight cancellations due to bad weather or
  mechanical issues are fairly common. With
  hundreds of flights departing daily from a busy
  airport, effective and timely communication with
  customers is crucial for maintaining quality
  service.
• If a passenger arrives at the airport and learns
  about the delay or cancellation, the situation
  can be a little unfavorable for them. 

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• With the help of ServiceNow platforms and its
  cloud services, contacting all passengers of a
  canceled or delayed flight can be accomplished in
  just minutes.
• This way, passengers can avoid the hassle of
  traveling to the airport only to learn about the
  emergency.
• Similarly, with the help of cloud-based
  solutions, the aviation industry can effectively
  communicate with all its stakeholders. In short,
  the benefits of integrating ServiceNow can be
  many. Lets understand this with a case study.  

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Improved Customer Engagement 

• When customers receive timely information from
  aviation companies, they feel more connected and
  start to trust the authorities more.
• A bond of trust and dependability is crucial for
  any business. So, for the aviation industry as
  well, the strengthening of the business-customer
  bond can prove to be beneficial in the long run.
  Between 2004 and 2020, the total number of
  scheduled airline passengers across the globe
  increased by more than 100.
• Amid the COVID-19 pandemic, there was a notable
  decline in passenger volumes owing to worldwide
  mobility constraints. Nonetheless, by 2022, there
  was a noticeable uptick in these figures. It's
  evident that integrating ServiceNow could prove
  pivotal for aviation firms in maintaining
  operations and fostering further expansion.

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• Case Study Alicia, an airline passenger, is
  eager to take her mountain bike for her vacation.
  In the earlier days, it was hectic to carry a
  mountain bike on the flight. For instance, the
  passenger had to complete numerous paperwork and
  formalities.
• The onset of digital transformation has brought
  about substantial changes in operational
  landscapes. Alicia now relishes the convenience
  of carrying her mountain bike along, a
  possibility made feasible by the airline's
  adoption of digital transformation.
• Thanks to the airline's mobile application, she
  can efficiently obtain clearance to transport her
  bike. This streamlined procedure enables her to
  input essential bike details like type, arrival
  date, and hotel address, ensuring a smooth and
  hassle-free experience.

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Increased Productivity

• The integration of ServiceNow could substantially
  boost the performance of aviation companies,
  leading to an overall increase in productivity.
• According to predictions, by 2036, the aviation
  industry will account for 1.5 trillion of the
  global economy. Additionally, if the calculation
  would include the increasing tourism interest,
  the figure would become a staggering 5.7
  trillion.
• In any scenario, the figures undeniably highlight
  the escalating significance of this sector in the
  coming decade. Integrating ServiceNow could also
  be invaluable in smoothly and effectively
  handling HR responsibilities, presenting an
  additional avenue for enhanced productivity. A
  case study would offer a more detailed insight
  into this subject.

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• Case Study Rachael, a customer support agent,
  has completed her training and is motivated to
  help flyers sort out queries. Rachael is tasked
  with overseeing Alicias request to carry the
  mountain bike for her vacation.
• With end-to-end visibility through the
  application, Rachael can confidently process
  Alicia's request. Access to Alicia's customer
  record and her past transactions with the airline
  allows Rachael to handle the request efficiently
  and effectively.
• Digital transformation simplifies the task of
  enhancing employee productivity. Through guided
  decisions, front-office agents can swiftly tackle
  intricate issues, resulting in faster
  resolutions. Thus, digital transformation
  significantly contributes to increased
  productivity, consequently enhancing the overall
  customer experience.

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Conclusion 

• Communication is vital for various sectors,
  including trade and transportation. The aviation
  industry offers convenient, time-saving, and
  comfortable communication avenues, positioning
  itself as a leading player in the transportation
  sector of the future.